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Compare Talkdesk vs Alvaria

Comparison Summary

For Talkdesk vs Alvaria comparison, Our AI algorithm looked at 11380 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Talkdesk and Alvaria to solve their respective business needs.

Pros and cons of Talkdesk and Alvaria

Talkdesk is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as Alvaria is focused towards Engagement Management and Helpdesk Management with Phone Calls .

Both Talkdesk and Alvaria are Contact Center Software software, peers recommend Talkdesk for tracking & monitoring communications and social media management where as Alvaria is more known for engaging and following up and engagement management .

logo Talkdesk

Focus area

Talkdesk is better than Alvaria for

Software Failure Risk

  • low

logo Alvaria

Focus area

Alvaria is better than Talkdesk for

Software Failure Risk

  • low

About

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Enterprise Contact Center Solutions

Age

2011

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

90

53

Total Goals
(we found evidences for)

20

11

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription

meeting management



communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media


workflow management



customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding



conference call management


competitive intelligence


customise loyalty program

identify target customers


knowledge management


sales document management

contract management

proposal & quote management


rating and review management


revenue cycle management



customer case management


lead qualification

lead qualification: technographic



generation of new leads



products & pricelist management




performance management



lifetime value management




content management


sales review & feedback



account management


international marketing




conversion management




touchpoint management


campaign management

campaign analytics




courses & assessment


motivation management




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase customer life time value

  • Scale best practices

  • Establish thought leadership

  • Grow market share

  • Launch new products

  • Improve brand engagement

  • Improve ROI

  • Improve internal communications

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • promotions

  • omnichannel

  • channel partners

  • games

  • offline

  • mobile app

  • on premises

  • coupons

  • e-mail

  • social media

  • user generated content

  • blogs

  • point of sale

  • review sites

  • Amazon

  • LinkedIn

  • text SMS

  • chat

  • website

  • See 18 more
  • phone calls

  • mobile

  • promotions

  • omnichannel

  • channel partners

  • games

  • offline

  • mobile app

  • on premises

  • coupons

  • e-mail

  • social media

  • user generated content

  • blogs

  • point of sale

  • review sites

  • Amazon

  • LinkedIn

  • text SMS

  • chat

  • website

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting