Comparison Summary
This comparison report of Talkdesk vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 16780 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Talkdesk and SolarWinds Service Desk
Talkdesk, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software, whereas SolarWinds Service Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Talkdesk covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
"Talkdesk is a fantastic solution. I’d recommend it to any early stage startup wanting to setup customer service and also any larger operations. I think it can work in all different levels of growth, but really the flexibility, scalability, and the u...se of the tool itself is really great for agents and for managers. " - Brendan James
"Before SolarWinds Service Desk, it was like I was floating in the ocean and SolarWinds Service Desk was my life raft . . . and it saved my life. " - Yagoba Gutierrez
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than Talkdesk for
Software Failure Risk
About
Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Age
2011
Financials
SERIES B
M&A
Business Need
Total Processes
(we found evidences for)
90
61
Total Goals
(we found evidences for)
20
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve efficiency
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Enter new markets internationally or locally
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Improve internal communications
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Scale best practices
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Improve ROI
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Launch new products
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Improve digital and social presence
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Build brand awareness
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Grow market share
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Manage risk
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Improve brand engagement
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Establish thought leadership
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Increase customer life time value
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Improve consistency
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Shorten ramp up time
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Improve visibility
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Improve stakeholder relations
- See 17 more
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
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events
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trade shows
- See 15 more
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
-
point of sale
-
chat
-
Slack
-
promotions
-
games
-
mobile app
-
video
-
events
-
trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
