Comparison Summary
Introducing Talkdesk and Twilio
Talkdesk, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software, whereas Twilio, Genesys Cloud, Tenfold, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Talkdesk covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
"Having all of those analytics really helped us take off the ground and become better at serving our customers. " - Vanessa Avila
"The combination of Twilio and Segment will empower us to provide customer magic moments and communication that’s highly relevant " - Christine Li
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Age
2011
2008
Financials
SERIES B
IPO
Business Need
Total Processes
(we found evidences for)
90
112
Total Goals
(we found evidences for)
20
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Improve efficiency
-
Enter new markets internationally or locally
-
Improve internal communications
-
Scale best practices
-
Improve ROI
-
Launch new products
-
Improve digital and social presence
-
Build brand awareness
-
Grow market share
-
Manage risk
-
Improve brand engagement
-
Establish thought leadership
-
Increase customer life time value
-
Improve consistency
-
Shorten ramp up time
-
Improve visibility
-
Improve stakeholder relations
- See 17 more
-
Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Enter new markets internationally or locally
-
Launch new products
-
Improve internal communications
-
Improve ROI
-
Increase sales & revenue
-
Grow market share
-
Build brand awareness
-
Improve efficiency
-
Improve visibility
-
Improve digital and social presence
-
Improve stakeholder relations
-
Establish thought leadership
-
Improve brand engagement
-
Manage risk
- See 14 more
Top Channels
Channels Used
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phone calls
-
text SMS
-
offline
-
e-mail
-
chat
-
Whatsapp
-
events
-
trade shows
-
mobile
-
website
-
video
-
social media
-
user generated content
-
blogs
-
on premises
-
promotions
-
Facebook
-
mobile app
-
Twitter
-
point of sale
-
review sites
-
Amazon
-
Instagram
-
games
-
causes and charity
-
omnichannel
-
Slack
-
LinkedIn
-
display advertisement
-
Netflix
-
print media
-
magazine
-
mass media
-
radio
-
newsletter
- See 32 more
-
phone calls
-
text SMS
-
offline
-
e-mail
-
chat
-
Whatsapp
-
events
-
trade shows
-
mobile
-
website
-
video
-
social media
-
user generated content
-
blogs
-
on premises
-
promotions
-
Facebook
-
mobile app
-
Twitter
-
point of sale
-
review sites
-
Amazon
-
Instagram
-
games
-
causes and charity
-
omnichannel
-
Slack
-
LinkedIn
-
display advertisement
-
Netflix
-
print media
-
magazine
-
mass media
-
radio
-
newsletter
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
