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Talkdesk vs Upland InGenius: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Talkdesk vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 10600 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Talkdesk and Upland InGenius

Talkdesk, Upland InGenius, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Talkdesk covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

"Our number one goal is to make sure every customer is receiving an amazing experience. " - Aaron Bata

"Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitiv...e. " - Diego Zuccolin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Talkdesk

Focus area

Talkdesk is better than Upland InGenius for

Software Failure Risk

  • low

logo Upland InGenius

Focus area

Software Failure Risk

  • low

About

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Deliver better service, sales, IT and HR support with CTI

Age

2011

2010

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

90

22

Total Goals
(we found evidences for)

20

4

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription

meeting management



communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media


workflow management



customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding



conference call management


competitive intelligence


loyalty management

customise loyalty program

identify target customers


knowledge management


sales document management

contract management


rating and review management


revenue cycle management



customer case management


lead qualification

lead qualification: technographic



generation of new leads



products & pricelist management




performance management



lifetime value management




content management


sales review & feedback



account management


international marketing




conversion management




touchpoint management


campaign management

campaign analytics




courses & assessment


advocacy management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more
  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting