Comparison Summary
This comparison report of Talkdesk vs. Verint Speech Analytics is based on a specific set of business needs and context. The comparison uses 10424 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Talkdesk and Verint Speech Analytics
Talkdesk, Verint Speech Analytics, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Talkdesk covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
Verint Speech Analytics focuses on Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.
"Our overall training process is two days, with Talkdesk training taking about 15 minutes of that time. That’s a true testament to the simplicity of the solution. " - Mike Zarzeka
"....by far the most used Conversational Intelligence platform in the world " - Orpus Research
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Speech Analytics | Voice of the Customer (VoC) | Verint
Age
2011
Financials
SERIES B
IPO
Business Need
Total Processes
(we found evidences for)
90
20
Total Goals
(we found evidences for)
20
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve efficiency
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Enter new markets internationally or locally
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Improve internal communications
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Scale best practices
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Improve ROI
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Launch new products
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Improve digital and social presence
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Build brand awareness
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Grow market share
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Manage risk
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Improve brand engagement
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Establish thought leadership
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Increase customer life time value
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Improve consistency
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Shorten ramp up time
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Improve visibility
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Improve stakeholder relations
- See 17 more
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Improve efficiency
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Enhance customer relationships
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Increase sales & revenue
Top Channels
Channels Used
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phone calls
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omnichannel
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website
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offline
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on premises
- See 2 more
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phone calls
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omnichannel
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website
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offline
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on premises
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
