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Compare Talkdesk vs VICIdial

Comparison Summary

For Talkdesk vs VICIdial comparison, Our AI algorithm looked at 11780 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Talkdesk and VICIdial to solve their respective business needs.

Pros and cons of Talkdesk and VICIdial

Talkdesk is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as VICIdial is focused towards Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls .

logo Talkdesk

Focus area

Talkdesk is better than VICIdial for

Software Failure Risk

  • low

logo VICIdial

Focus area

Software Failure Risk

  • low

About

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

VICIdial.com: Open- Source contact center solution..

Age

2011

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

90

29

Total Goals
(we found evidences for)

20

5

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription

meeting management



communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media


workflow management



customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding



conference call management


competitive intelligence


loyalty management

customise loyalty program

identify target customers


knowledge management


sales document management

contract management

proposal & quote management


rating and review management


revenue cycle management



customer case management


lead qualification

lead qualification: technographic



generation of new leads



products & pricelist management




performance management



lifetime value management




content management


sales review & feedback



account management


international marketing




conversion management




touchpoint management


campaign management

campaign analytics




courses & assessment




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more
  • Increase sales & revenue

  • Establish thought leadership

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • chat

  • website

  • mass media

  • omnichannel

  • See 3 more
  • phone calls

  • e-mail

  • chat

  • website

  • mass media

  • omnichannel

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting