Overview: Tawk.to and Freshdesk Messaging as Live Chat Category solutions.

Both Tawk.to and Freshdesk Messaging serve the Live Chat solution space with distinct focuses. Tawk.to offers advanced contact and social media management, making it appealing to large enterprises in IT and marketing. Freshdesk Messaging stands out in engagement and helpdesk management, attracting a wide range of industries, including consumer and financial services. Each caters to improving customer relationships and acquiring customers, though the support structures differ, with Freshdesk offering extensive 24/7 support.

Tawk.to: Tawkto provides 100% free live chat software for websites. Visitors can be monitored and engaged via a customizable page.

Freshdesk Messaging: Freshdesk Messaging is a modern software for teams to excel in customer conversations across various digital channels using AI and human assistance. It offers smart self-service, unified inbox, and proactive messaging.

Tawk.to and Freshdesk Messaging: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Tawk.to enables engagement management and social media analytics, tailored for enterprises seeking to streamline communication channels. read more →

Freshdesk Messaging facilitates engagement management and helpdesk operations, assisting businesses in customer feedback and satisfaction measurement. read more →

Business Goals

Tawk.to focuses on enhancing customer relationships and acquiring new customers, advantageous for businesses prioritizing revenue growth and market expansion. read more →

Freshdesk Messaging supports goals of enhancing customer relationships and improving brand engagement, ideal for businesses aiming to boost ROI. read more →

Core Features

Tawk.to offers features like integration and custom reports, aligning with the needs of tech-savvy companies requiring data import/export and security. read more →

Freshdesk Messaging provides training and onboarding, as well as AI-powered analytics, catering to organizations prioritizing integration and AI solutions. read more →

Vendor Support

Tawk.to provides chat and 24/7 support, meeting the needs of enterprises desiring direct and continuous assistance. read more →

Freshdesk Messaging offers extensive 24/7 and phone support, assisting varied user bases with comprehensive help channels. read more →

Segments and Industries

Tawk.to predominantly serves large enterprises in IT and marketing, reflecting its appeal to technology-driven industries. read more →

Freshdesk Messaging sees widespread use in consumer and financial services, showcasing its adaptability across retail and professional sectors. read more →

Operational Alignment

Tawk.to is tailored for large-scale operations in IT, offering seamless integration into established communication frameworks. read more →

Freshdesk Messaging is suited for varied operational scales, from mid-market to large enterprises, with a focus on satisfaction metrics. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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24/7 Support

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Phone Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Tawk.to and Freshdesk Messaging

How can Tawk.to and Freshdesk Messaging optimize your Engagement Management Workflow?

Tawkto and Freshdesk Messaging both offer features that enhance customer engagement. Tawkto emphasizes real-time interaction and sentiment tracking, enabling businesses to respond quickly to customer inquiries and analyze their feedback. Freshdesk Messaging focuses on multi-channel engagement and automation, allowing businesses to connect with customers on various platforms and streamline lead capture. However, both tools have limitations, as Tawkto's free version lacks advanced features and Freshdesk Messaging requires an export function to transfer conversations to tickets for further follow-up.

"...This makes it possible to engage our customer even when we are not available...." Peer review by Tessa J, Tessa

"...The bot takes care of registering queries if the team is not online and can follow up really easily later...." Peer review by Shaurya M

How can Tawk.to and Freshdesk Messaging optimize your Communication Management Workflow?

Tawkto and Freshdesk Messaging both allow users to send messages to customers. Tawkto focuses on providing a simple, free messaging platform, while Freshdesk Messaging emphasizes advanced features like lead capture and automated messaging. Tawkto allows users to send messages even when offline, whereas Freshdesk Messaging has stronger capabilities for tracking customer interactions and integrating with other tools.

"...You can also see what the visitor is typing and also you can barge in a secret message you can send to your team mate on the same chat window...." Peer review by Maulik R, Technical Analyst, Information Technology and Services

"...It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat...." Peer review by G2 User