cuspera logo CUSPERA

Tawk.to vs LiveHelpNow: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Tawk.to vs. LiveHelpNow is based on a specific set of business needs and context. The comparison uses 2753 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Tawk.to and LiveHelpNow

Tawk.to, LiveHelpNow, Pure Chat, Chatlio, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Tawk.to covers Engagement Management with Chat, Contact List Management with Website, Communication Management with Offline, Social Media Management with Website, etc.

LiveHelpNow focuses on Helpdesk Management with Chat, Engagement Management with Social Media, Knowledge Management with Chat, Contact List Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Tawk.to

Focus area

Software Failure Risk

  • low

logo LiveHelpNow

Focus area

LiveHelpNow is better than Tawk.to for

Software Failure Risk

  • low

About

Monitor and chat with the visitors on your website, mobile app or from..

LiveHelpNow -Fully integrated customer service suite....

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

43

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


social media management

social media analytics


generation of new leads



customer feedback management

measuring customer satisfaction


conversion management


training & onboarding


knowledge management


helpdesk management




lifetime value management


content management


sales document management

contract management


business development


workflow management


sales call management


track program performance


loyalty management

track program performance



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve efficiency

  • Improve visibility

  • See 6 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Increase sales & revenue

  • Improve stakeholder relations

  • See 5 more

Top Channels

Channels Used

  • chat

  • phone calls

  • e-mail

  • social media

  • website

  • Twitter

  • user generated content

  • text SMS

  • blogs

  • video

  • billboards

  • out of home

  • offline

  • promotions

  • omnichannel

  • point of sale

  • events

  • trade shows

  • mobile

  • mobile app

  • Facebook

  • See 18 more
  • chat

  • phone calls

  • e-mail

  • social media

  • website

  • Twitter

  • user generated content

  • text SMS

  • blogs

  • video

  • billboards

  • out of home

  • offline

  • promotions

  • omnichannel

  • point of sale

  • events

  • trade shows

  • mobile

  • mobile app

  • Facebook

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting