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Tawk.to vs Medallia Concierge: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Tawk.to low Failure Risk for Medallia Concierge medium
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Comparison Summary

This comparison report of Tawk.to vs. Medallia Concierge is based on a specific set of business needs and context. The comparison uses 2503 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Tawk.to and Medallia Concierge

Tawk.to, Pure Chat, Chatlio, etc., belong to a category of solutions that help Live Chat, whereas Medallia Concierge, TextUs, Heymarket, etc., belong to a category of solutions that help SMS Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Tawk.to covers Engagement Management with Chat, Contact List Management with Website, Communication Management with Offline, Social Media Management with Website, etc.

Medallia Concierge focuses on Engagement Management with Phone Calls, Communication Management, Contact List Management, Social Media Management, etc.

"With tawk.to, I know that even when I sleep, the website is awake. " - Adi Hertz

"When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months. " - Zurich

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Tawk.to

Focus area

Software Failure Risk

  • low

logo Medallia Concierge

Focus area

Software Failure Risk

  • medium

About

Monitor and chat with the visitors on your website, mobile app or from..

Real-Time Messaging That Drives Loyalty and Your Bottom Line

Age

2001

Financials

SEED

SERIES F

Business Need

Total Processes
(we found evidences for)

37

37

Total Goals
(we found evidences for)

9

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (62)

Read Reviews (55)

engaging and following up

Read Reviews (37)

Read Reviews (40)

communication management

Read Reviews (25)

Read Reviews (42)

sending & publishing communications

Read Reviews (13)

Read Reviews (20)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (2)

contact list management

Read Reviews (25)

Read Reviews (27)

creating contact list

Read Reviews (3)

Read Reviews (3)

tracking contacts

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (22)

Read Reviews (25)

social media analytics

Read Reviews (22)

Read Reviews (22)

generation of new leads

Read Reviews (10)

Read Reviews (1)

white labeling

Read Reviews (9)

Read Reviews (0)

customer feedback management

Read Reviews (7)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (6)

conversion management

Read Reviews (6)

Read Reviews (8)

training & onboarding

Read Reviews (6)

Read Reviews (3)

knowledge management

Read Reviews (5)

Read Reviews (2)

helpdesk management

Read Reviews (5)

Read Reviews (2)

lifetime value management

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (2)

rating and review management

Read Reviews (1)

Read Reviews (11)

sales document management

Read Reviews (1)

Read Reviews (5)

workflow management

Read Reviews (0)

Read Reviews (23)

personalized marketing

Read Reviews (0)

Read Reviews (5)

loyalty management

Read Reviews (0)

Read Reviews (4)

competitive intelligence

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • Improve efficiency

  • Improve visibility

  • See 6 more

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enhance customer relationships

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • Improve brand engagement

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • text SMS

  • phone calls

  • promotions

  • social media

  • mobile

  • review sites

  • e-mail

  • video

  • website

  • Tripadvisor

  • offline

  • Facebook

  • on premises

  • point of sale

  • games

  • chat

  • See 13 more

  • text SMS

  • phone calls

  • promotions

  • social media

  • mobile

  • review sites

  • e-mail

  • video

  • website

  • Tripadvisor

  • offline

  • Facebook

  • on premises

  • point of sale

  • games

  • chat

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting