Comparison Summary
This comparison report of Tawk.to vs. Medallia Concierge is based on a specific set of business needs and context. The comparison uses 2503 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Tawk.to and Medallia Concierge
Tawk.to, Pure Chat, Chatlio, etc., belong to a category of solutions that help Live Chat, whereas Medallia Concierge, TextUs, Heymarket, etc., belong to a category of solutions that help SMS Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tawk.to covers Engagement Management with Chat, Contact List Management with Website, Communication Management with Offline, Social Media Management with Website, etc.
Medallia Concierge focuses on Engagement Management with Phone Calls, Communication Management, Contact List Management, Social Media Management, etc.
"With tawk.to, I know that even when I sleep, the website is awake. " - Adi Hertz
"We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform k...ey experiences. " - Hugh M
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Monitor and chat with the visitors on your website, mobile app or from..
Real-Time Messaging That Drives Loyalty and Your Bottom Line
Age
2001
Financials
SEED
SERIES F
Business Need
Total Processes
(we found evidences for)
37
37
Total Goals
(we found evidences for)
9
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
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Grow market share
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Improve digital and social presence
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Improve efficiency
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Improve visibility
- See 6 more
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enhance customer relationships
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Scale best practices
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Build brand awareness
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Improve ROI
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Improve brand engagement
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Increase customer life time value
- See 7 more
Top Channels
Channels Used
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text SMS
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phone calls
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promotions
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social media
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mobile
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review sites
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e-mail
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video
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website
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Tripadvisor
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offline
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Facebook
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on premises
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point of sale
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games
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chat
- See 13 more
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text SMS
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phone calls
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promotions
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social media
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mobile
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review sites
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e-mail
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video
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website
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Tripadvisor
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offline
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Facebook
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on premises
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point of sale
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games
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chat
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
