Comparison Summary
This comparison report of Teamsupport vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 13051 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Teamsupport and ManageEngine ServiceDesk Plus
Teamsupport, ManageEngine ServiceDesk Plus, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"Live Chat' is fantastic, quick, easy, helpful, and painless. TeamSupport constantly rolls out updates which enhances user-end experience, which shows you guys are listening to us. " - Will Vo
"ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us. " - James Arnold
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Teamsupport
Focus area
Teamsupport is better than ManageEngine ServiceDesk Plus for
Software Failure Risk
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than Teamsupport for
Software Failure Risk
About
Customer Service Software Built for Business to Business
Service desk software to supercharge IT help desk
Age
2008
1996
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
76
43
Total Goals
(we found evidences for)
13
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve ROI
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Launch new products
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Increase sales & revenue
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Improve stakeholder relations
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Establish thought leadership
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Grow market share
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Improve visibility
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Enter new markets internationally or locally
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Improve efficiency
- See 10 more
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Scale best practices
-
Enhance customer relationships
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
- See 3 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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offline
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user generated content
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blogs
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support groups
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point of sale
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trade shows
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chat
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on premises
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video
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events
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website
- See 11 more
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e-mail
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phone calls
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mobile
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offline
-
user generated content
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blogs
-
support groups
-
point of sale
-
trade shows
-
chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
