Comparison Summary
This comparison report of Teamsupport vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 11018 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Teamsupport and SAP Service Cloud
Teamsupport, SAP Service Cloud, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.
SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
"TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents. " - Raimund Hook
"SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. " - Mark England
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Service Software Built for Business to Business
Service Cloud with experiences and resolutions across channels.
Age
2008
1972
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
76
44
Total Goals
(we found evidences for)
13
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve ROI
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Launch new products
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Increase sales & revenue
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Improve stakeholder relations
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Establish thought leadership
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Grow market share
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Improve visibility
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Enter new markets internationally or locally
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Improve efficiency
- See 10 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
