cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Teamsupport vs UseResponse: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Teamsupport low Failure Risk for UseResponse low
Know More

Comparison Summary

This comparison report of Teamsupport vs. UseResponse is based on a specific set of business needs and context. The comparison uses 11036 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Teamsupport and UseResponse

Teamsupport, UseResponse, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.

UseResponse focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.

"TeamSupport has been an important tool in allowing us to reduce our ticket backlog by 30% in 1 quarter. " - Craig Morrison

"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to sel...f hosted php solutions. " - Geo Lubaton

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Teamsupport

Focus area

Teamsupport is better than UseResponse for

Software Failure Risk

  • low

logo UseResponse

Focus area

Software Failure Risk

  • low

About

Customer Service Software Built for Business to Business

UseResponse - Customer Support Software

Age

2008

2015

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

76

26

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (614)

Read Reviews (75)

knowledge management

Read Reviews (288)

Read Reviews (33)

sharing knowledge

Read Reviews (3)

Read Reviews (0)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (177)

Read Reviews (0)

contact list management

Read Reviews (172)

Read Reviews (1)

contacts history

Read Reviews (44)

Read Reviews (0)

tracking contacts

Read Reviews (9)

Read Reviews (0)

communication management

Read Reviews (170)

Read Reviews (7)

sending & publishing communications

Read Reviews (83)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (68)

Read Reviews (0)

collaboration

Read Reviews (158)

Read Reviews (0)

engagement management

Read Reviews (135)

Read Reviews (5)

engaging and following up

Read Reviews (89)

Read Reviews (1)

training & onboarding

Read Reviews (73)

Read Reviews (0)

sales document management

Read Reviews (42)

Read Reviews (1)

contract management

Read Reviews (25)

Read Reviews (0)

proposal & quote management

Read Reviews (8)

Read Reviews (1)

sales call management

Read Reviews (38)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (37)

Read Reviews (32)

measuring customer satisfaction

Read Reviews (21)

Read Reviews (1)

social media management

Read Reviews (32)

Read Reviews (2)

social media analytics

Read Reviews (30)

Read Reviews (2)

engaging on social media

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (25)

Read Reviews (0)

lead qualification

Read Reviews (20)

Read Reviews (0)

lead qualification: technographic

Read Reviews (19)

Read Reviews (0)

relationship management

Read Reviews (19)

Read Reviews (0)

generation of new leads

Read Reviews (17)

Read Reviews (1)

products & pricelist management

Read Reviews (17)

Read Reviews (1)

rating and review management

Read Reviews (11)

Read Reviews (0)

lifetime value management

Read Reviews (9)

Read Reviews (0)

content management

Read Reviews (9)

Read Reviews (1)

content sharing

Read Reviews (4)

Read Reviews (1)

content publishing

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (7)

Read Reviews (0)

business development

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (6)

Read Reviews (0)

campaign analytics

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (5)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (3)

Read Reviews (0)

distribution management

Read Reviews (2)

Read Reviews (0)

trade show marketing

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (1)

Read Reviews (18)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

Top Channels

Channels Used

  • chat

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • omnichannel

  • Facebook

  • Twitter

  • phone calls

  • offline

  • on premises

  • Skype

  • promotions

  • user generated content

  • blogs

  • See 13 more

  • chat

  • mobile

  • social media

  • mobile app

  • e-mail

  • website

  • omnichannel

  • Facebook

  • Twitter

  • phone calls

  • offline

  • on premises

  • Skype

  • promotions

  • user generated content

  • blogs

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting