Comparison Summary
This comparison report of Teamsupport vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 10707 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Teamsupport and Verint Unified VoC Platform
Teamsupport, Verint Unified VoC Platform, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.
Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.
"We appreciate the ability to manage support conversations with customers without having to live in our email client. Ticket automation is also high on our list. " - Jeffery Southworth
"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. " - GNC
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Teamsupport
Focus area
Teamsupport is better than Verint Unified VoC Platform for
Software Failure Risk
About
Customer Service Software Built for Business to Business
Voice of the Customer | Verint Systems
Age
2008
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
76
21
Total Goals
(we found evidences for)
13
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve ROI
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Launch new products
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Increase sales & revenue
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Improve stakeholder relations
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Establish thought leadership
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Grow market share
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Improve visibility
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Enter new markets internationally or locally
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Improve efficiency
- See 10 more
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
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Acquire customers
- See 1 more
Top Channels
Channels Used
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
