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TeamViewer vs Cisco Webex: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of TeamViewer vs. Cisco Webex is based on a specific set of business needs and context. The comparison uses 36570 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing TeamViewer and Cisco Webex

TeamViewer, Smartsheet, Miro, etc., belong to a category of solutions that help Collaboration and Productivity, whereas Cisco Webex, BlueJeans, Zoom Meetings, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

TeamViewer covers Collaboration with Offline, Helpdesk Management, Conference Call Management with Offline, Event Onboarding, etc.

Cisco Webex focuses on Collaboration with Video, Conference Call Management with Offline, Sales Call Management with Phone Calls, Content Management with Video, etc.

"TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. " - Corbin Davenport

"When coronavirus hit, Webex Contact Center allowed us to get our employees working from home and get them working effectively. With everyone working from home, we haven't really skipped a beat and Cisco technologies have allowed us to do that. " - Mike Hincks

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo TeamViewer

Focus area

TeamViewer is better than Cisco Webex for

Software Failure Risk

  • low

logo Cisco Webex

Focus area

Cisco Webex is better than TeamViewer for

Software Failure Risk

  • low

About

Global video conferencing and team collaboration software for remote access, support and website monitoring

Enterprise Solution for Online Meetings, Video Conferencing and webinars with Screen share, messaging and more

Age

1984

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

81

78

Total Goals
(we found evidences for)

13

17

Top Processes

Evidences indicate better relative satisfaction




conference call management


training & onboarding


sales call management


sales document management

contract management

proposal & quote management


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up



workflow management


contact list management

creating contact list



campaign management

campaign analytics


lead qualification

lead qualification: technographic


customer case management


customer feedback management

measuring customer satisfaction


knowledge management


generation of new leads



revenue cycle management




lifetime value management


rating and review management



sales review & feedback



products & pricelist management



competitive intelligence


courses & assessment

create learning path





conversion management


loyalty management



performance management


distribution management


trade show marketing


social media management

engaging on social media

scheduling post to social media



business development


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve efficiency

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Increase sales & revenue

  • Improve consistency

  • Improve visibility

  • Establish thought leadership

  • Scale best practices

  • See 10 more
  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Launch new products

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Increase sales & revenue

  • Improve digital and social presence

  • Increase customer life time value

  • Improve efficiency

  • See 14 more

Top Channels

Channels Used

  • offline

  • phone calls

  • video

  • trade shows

  • events

  • chat

  • mobile

  • on premises

  • e-mail

  • mobile app

  • website

  • text SMS

  • user generated content

  • Skype

  • blogs

  • social media

  • mass media

  • point of sale

  • promotions

  • print media

  • magazine

  • channel partners

  • Slack

  • games

  • support groups

  • Facebook at work

  • Facebook

  • movies

  • out of home

  • brochure

  • review sites

  • Amazon

  • causes and charity

  • See 30 more
  • offline

  • phone calls

  • video

  • trade shows

  • events

  • chat

  • mobile

  • on premises

  • e-mail

  • mobile app

  • website

  • text SMS

  • user generated content

  • Skype

  • blogs

  • social media

  • mass media

  • point of sale

  • promotions

  • print media

  • magazine

  • channel partners

  • Slack

  • games

  • support groups

  • Facebook at work

  • Facebook

  • movies

  • out of home

  • brochure

  • review sites

  • Amazon

  • causes and charity

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting