Guiding you to choose between teamwork desk vs. Hiver: 2024

Comparison Summary

teamwork desk: Teamwork Desk is a help desk ticketing system that centralizes communication and improves transparency. Customer happiness is the main focus.

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

teamwork desk and Hiver: Customer Satisfaction Data

Most deployed common Use Cases for teamwork desk and Hiver

How does teamwork desk and Hiver address your Helpdesk Management Challenges?

Teamwork Desk and Hiver are both helpdesk management software solutions. Teamwork Desk is a standalone system that offers a full suite of features for customer support, while Hiver integrates directly with Gmail. Teamwork Desk provides robust reporting capabilities, while Hiver emphasizes ease of use and collaboration. Hiver, however, is limited in its reporting options compared to Teamwork Desk.

"...My tickets come in to the help desk any time someone contacts our support email...." Peer review by Ted G.

"...Hiver helps you manage customer support and sales right from your Gmail...." Peer review from GrexIt

What makes teamwork desk and Hiver ideal for Collaboration?

Teamwork Desk and Hiver both promote collaboration among team members. Teamwork Desk focuses on centralizing communication and tasks, making it easier to track progress and assign responsibilities. Hiver emphasizes collaboration within shared email accounts, providing tools for leaving notes, mentioning team members, and tracking support requests. Both tools improve communication and collaboration, but their approaches differ based on their features and intended use. Both tools have limitations as they primarily focus on email-based communication.

"...Everyone can collaborate, you can assign tasks to each member, and it's easy to keep track on who is in charge of what. ...." Peer review by Roxana C., Account Manager, Computer Software

"...We all love how easy it makes collaboration and smooth workflow...." Peer review by Carl M.

What makes teamwork desk and Hiver ideal for Communication Management?

Teamwork Desk and Hiver both offer centralized platforms to manage customer communication and improve team collaboration. Teamwork Desk provides a built-in help desk and knowledge base, allowing teams to easily publish FAQs and track support ratings. Hiver allows for tracking email progress and sharing them between colleagues. Both tools have limitations, such as Hiver’s lack of support for social media monitoring and Teamwork Desk’s inability to reply to internal private comments by email without sending a message to the client.

"...There is a help desk so everyone on our team can publish articles to common questions...." Peer review by James C., CTO, Hospital & Health Care

"...Our office just moved completely virtual and GrexIt has been huge in making task management and communication easy...." Peer review by Stephanie Rose

Why is teamwork desk and Hiver the best choice for Workflow Management?

Teamwork Desk and Hiver both enhance workflow management by facilitating task assignment, communication, and collaboration. Teamwork Desk offers a wide range of features to streamline workflows, including triggers, project views, and integrations with other platforms. Hiver primarily focuses on improving email workflow within Gmail, enabling task assignment and collaboration within the existing email environment. However, Hiver's reliance on Chrome presents a limitation.

"...We wanted to make sure emails coming in were being addressed & that we could manage the workflow of requests...." Peer review by Administrator

"...Hiver has allowed our staff to manage the workflow of orders sent to our company through two different email addresses...." Peer review by Scott L

How can teamwork desk and Hiver optimize your Customer Feedback Management Workflow?

Teamwork Desk and Hiver both provide customer feedback management features. Teamwork Desk focuses on a range of features including shared inboxes, help docs, priority tickets, and surveys. Hiver emphasizes customer satisfaction surveys and offers detailed reports on customer feedback, allowing for analysis and performance tracking. Hiver's limitation is the lack of a "one-click feedback survey" feature.

"...Teamwork Desk gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do...." Peer review

"...Customer Surveys (CSAT) Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails...." Gmail-based customer service solution for teams