TeleSign vs. New Relic: Digital Analytics Solution Comparison 2025

Overview: TeleSign and New Relic as Digital Analytics Category solutions.

TeleSign and New Relic cater to the Digital Analytics space but serve distinct purposes and audiences. TeleSign excels in engagement and communication management with a focus on enhancing customer relationships through robust security features and 24/7 support. In contrast, New Relic offers comprehensive data analytics and integration capabilities, attracting larger enterprises from software and IT sectors, with strong support for improving efficiency and performance management, making it a good fit for advanced operational needs.

TeleSign and New Relic: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

TeleSign supports engagement management and communication by offering features like customer feedback management and sales call management. It's geared towards businesses focusing on direct customer interactions with capabilities like engaging and following up. read more →

New Relic emphasizes helpdesk and performance management. Its capabilities cover collaboration and tracking communications, aligning well with organizations that require performance monitoring and team collaboration. read more →

Business Goals

TeleSign aids businesses in enhancing customer relationships and acquiring new customers. It helps build brand awareness by ensuring effective communication and customer engagement. read more →

New Relic supports improving efficiency and customer acquisition. It helps businesses scale best practices and improve ROI, aligning with goals to increase operational efficiency. read more →

Core Features

TeleSign stands out with robust security and privacy measures and custom reporting. Integration and compliance are also key, making it suitable for maintaining secure communications. read more →

New Relic's standout features include detailed analytics and comprehensive integration options. It offers extensive custom reporting suitable for data-driven strategies and ease of migration. read more →

Vendor Support

TeleSign offers 24/7 support primarily through phone and chat, catering to users needing immediate assistance. This reflects a focus on ensuring consistent communication support. read more →

New Relic provides strong vendor support with 24/7 coverage and training, accommodating businesses that require extensive support and onboarding for complex implementations. read more →

Segments and Industries

TeleSign serves a less-defined customer base, focusing on engagement across varied segment needs. It's versatile, serving communication-intensive environments. read more →

New Relic is popular among large enterprises in computer software and IT services. Its potential buyers are more defined, targeting sectors that require advanced analytics and integration capabilities. read more →

Operational Alignment

TeleSign fits seamlessly into straightforward engagement workflows, ideal for companies needing operational agility in customer interactions. read more →

New Relic aligns with complex enterprise environments, designed for performance monitoring and efficiency, suitable for large-scale operations. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Phone Support

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Chat Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for TeleSign and New Relic

How does TeleSign and New Relic facilitate Engagement Management?

Telesign focuses on improving customer engagement through various communication channels, including SMS, WhatsApp, and voice. It provides tools for personalized messaging, rich media, and automated surveys to enhance customer interactions. New Relic focuses on improving technical and user engagement by providing insights into application performance and user behavior. It enables teams to identify and resolve issues, optimize performance, and enhance user experience.

"...Using specially-tailored SMS marketing campaigns, you can build engagement and drive action with new offers, order updates, and information on the latest product features. ..." SMS API: Send SMS Messages with Our Text Message API

"...Their technical support one of the best engagements we have had with a vendor...." Peer review by Engineer in Information Technology

What Are the key features of TeleSign and New Relic for Communication Management?

Telesign focuses on sending messages to customers through various channels, including SMS, WhatsApp, and RCS. This company emphasizes customer engagement and satisfaction by providing features for personalized communications and reducing support calls. New Relic, on the other hand, primarily focuses on monitoring and managing applications and services. This tool helps track performance, identify issues, and ensure optimal system operation.