Comparison Summary
This comparison report of Thematic vs. SentiSum Platform is based on a specific set of business needs and context. The comparison uses 2170 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Thematic and SentiSum Platform
Thematic, CustomerSure, SurveyMonkey CX, etc., belong to a category of solutions that help Customer Feedback Management, whereas SentiSum Platform, Exceed.ai, TextExpander, etc., belong to a category of solutions that help Sales Enablement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Thematic covers Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.
SentiSum Platform focuses on Customer Feedback Management with Chat, Rating And Review Management with Chat, Contact List Management, Training & Onboarding, etc.
"We’ve made sense of thousands of open-end comments to understand what is driving NPS — (Thematic) helps tell a cohesive narrative between quantitative + qualitative data. " - Allison Schoer
"SentiSum are a catalyst for change. I better understand patterns now and over time which leads the team to taking action on customer friction. Less friction means more sales. " - Sean Mckee
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Analysis Platform to Unlock the value of product
Customer enablement software to deep dive customer friction
Financials
SEED
SEED
Business Need
Total Processes
(we found evidences for)
37
20
Total Goals
(we found evidences for)
11
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve consistency
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Improve efficiency
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Improve digital and social presence
- See 8 more
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Enhance customer relationships
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Improve brand engagement
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Increase customer life time value
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Acquire customers
- See 1 more
Top Channels
Channels Used
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chat
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e-mail
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social media
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phone calls
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point of sale
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offline
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review sites
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Amazon
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user generated content
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blogs
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omnichannel
- See 8 more
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chat
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e-mail
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social media
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phone calls
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point of sale
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offline
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review sites
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Amazon
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user generated content
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blogs
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omnichannel
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
