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Tidio live chat vs EngageBay Marketing: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Tidio live chat vs. EngageBay Marketing is based on a specific set of business needs and context. The comparison uses 6247 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Tidio live chat and EngageBay Marketing

Tidio live chat, Chatra, ProProfs Chat, etc., belong to a category of solutions that help Live Chat, whereas EngageBay Marketing, Keap CRM, 1crm, etc., belong to a category of solutions that help CRM All-in-One. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Tidio live chat covers Helpdesk Management with Website, Engagement Management with Website, Generation Of New Leads with Chat, Communication Management with E-Mail, etc.

EngageBay Marketing focuses on Engagement Management with E-Mail, Generation Of New Leads with Website, Helpdesk Management, Communication Management with E-Mail, etc.

"Guests today don't always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat. " - Jackelyn D

"I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until I got Engagebay. " - Leonardo W

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Tidio live chat

Focus area

Software Failure Risk

  • low

logo EngageBay Marketing

Focus area

EngageBay Marketing is better than Tidio live chat for

Software Failure Risk

  • medium

About

Tidio Live Chat | Free Livechat Solution

All-in-one marketing, sales, support CRM that attract targeted web visitors, engage and capture leads

Financials

SERIES B

PRIVATE

Business Need

Total Processes
(we found evidences for)

42

107

Total Goals
(we found evidences for)

9

16

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


generation of new leads


communication management

sending & publishing communications

tracking & monitoring communications


contact list management


training & onboarding


referral management


conversion management


workflow management




content management

content publishing


knowledge management


customer feedback management

measuring customer satisfaction





social media management

scheduling post to social media



loyalty management


social media marketing




account management



rating and review management




campaign monitoring


campaign management

campaign monitoring


outbound marketing



call transcription


sales call management

call transcription


discount management


relationship management


lead qualification: behavioural


lead qualification: firmographic


lead qualification: demographic


lead qualification

lead qualification: behavioural

lead qualification: firmographic

lead qualification: demographic


promotion management


proposal & quote management



sales document management

proposal & quote management



products & pricelist management


trade show marketing



segmentation and targeting




lifetime value management






track learning progress


courses & assessment

track learning progress




billing and invoice management


personalized marketing



conference call management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve brand engagement

  • Improve ROI

  • See 6 more
  • Acquire customers

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Improve efficiency

  • Manage risk

  • Improve consistency

  • Increase customer life time value

  • Improve internal communications

  • See 13 more

Top Channels

Channels Used

  • e-mail

  • website

  • social media

  • phone calls

  • promotions

  • offline

  • Facebook

  • user generated content

  • blogs

  • text SMS

  • trade shows

  • mass media

  • coupons

  • print media

  • video

  • radio

  • newspaper

  • mobile

  • Instagram

  • out of home

  • television

  • chat

  • causes and charity

  • on premises

  • billboards

  • Facebook page

  • Twitter

  • games

  • magazine

  • newsletter

  • point of sale

  • brochure

  • events

  • mobile app

  • See 31 more
  • e-mail

  • website

  • social media

  • phone calls

  • promotions

  • offline

  • Facebook

  • user generated content

  • blogs

  • text SMS

  • trade shows

  • mass media

  • coupons

  • print media

  • video

  • radio

  • newspaper

  • mobile

  • Instagram

  • out of home

  • television

  • chat

  • causes and charity

  • on premises

  • billboards

  • Facebook page

  • Twitter

  • games

  • magazine

  • newsletter

  • point of sale

  • brochure

  • events

  • mobile app

  • See 31 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting