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Compare Toky vs Alvaria

Comparison Summary

For Toky vs Alvaria comparison, Our AI algorithm looked at 2899 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Toky and Alvaria to solve their respective business needs.

Pros and cons of Toky and Alvaria

Toky is more suited to businesses that require Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls where as Alvaria is focused towards Engagement Management and Helpdesk Management with Phone Calls .

Both Toky and Alvaria are Contact Center Software software, peers recommend Toky for call transcription and helpdesk management where as Alvaria is more known for loyalty management .

logo Toky

Focus area

Toky is better than Alvaria for

Software Failure Risk

  • medium

logo Alvaria

Focus area

Alvaria is better than Toky for

Software Failure Risk

  • low

About

Toky | Business Phone System & Integrated VoIP Service

Enterprise Contact Center Solutions

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

53

Total Goals
(we found evidences for)

7

11

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription



communication management

sending & publishing communications

tracking & monitoring communications


contact list management


engagement management

engaging and following up



workflow management


generation of new leads


training & onboarding



sales document management

proposal & quote management


campaign management



customer feedback management

measuring customer satisfaction


loyalty management

customise loyalty program



motivation management


lifetime value management


rating and review management




performance management




products & pricelist management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Build brand awareness

  • Improve consistency

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase customer life time value

  • Scale best practices

  • Establish thought leadership

  • Grow market share

  • Launch new products

  • Improve brand engagement

  • Improve ROI

  • Improve internal communications

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • promotions

  • omnichannel

  • channel partners

  • games

  • offline

  • mobile app

  • on premises

  • coupons

  • e-mail

  • social media

  • user generated content

  • blogs

  • point of sale

  • review sites

  • Amazon

  • LinkedIn

  • text SMS

  • chat

  • website

  • See 18 more
  • phone calls

  • mobile

  • promotions

  • omnichannel

  • channel partners

  • games

  • offline

  • mobile app

  • on premises

  • coupons

  • e-mail

  • social media

  • user generated content

  • blogs

  • point of sale

  • review sites

  • Amazon

  • LinkedIn

  • text SMS

  • chat

  • website

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting