Toky vs. Dialpad Ai Contact Center: Contact Center Software Solution Comparison 2025

Overview: Toky and Dialpad Ai Contact Center as Contact Center Software Category solutions.

Toky stands out with strong capabilities in sales call management, focusing on increasing sales and revenue. It's favored in communication-heavy industries like Financial Services. Dialpad Ai Contact Center excels in features for enhancing customer relationships and is widely used across diverse industries, including Real Estate and IT. Both tools offer robust AI and integration features, but Toky emphasizes call management while Dialpad highlights analytics and reporting.

Toky: Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Dialpad Ai Contact Center: Dialpad Ai Contact Center is a scalable customer service software with AI-enabled real-time assist and sentiment analysis. A demo can be requested.

Toky and Dialpad Ai Contact Center: Best Use cases based on the customer satisfaction data

Toky

4.2

AI Powered

Dialpad Ai Contact Center

4.3

AI Powered

Key Capabilities Supported

Toky supports sales call management, aligning with needs for increased revenue. read more →

Dialpad Ai Contact Center includes coaching and call transcription, helping with customer relationship improvements. read more →

Business Goals

Toky focuses on boosting sales and improving internal communication. read more →

Dialpad Ai Contact Center aids in enhancing customer relations. read more →

Core Features

Toky offers integration and custom reports to meet user data needs. read more →

Dialpad Ai Contact Center's AI powered analytics cater to in-depth data analysis. read more →

Vendor Support

Toky provides 24/7 support, catering to enterprises needing constant availability. read more →

Dialpad Ai Contact Center matches with comprehensive support, including chat and email. read more →

Segments and Industries

Toky is popular among large enterprises in financial services. read more →

Dialpad Ai Contact Center is chosen by large enterprises in computer software and IT sectors. read more →

Operational Alignment

Toky integrates well with sales-driven operations. read more →

Dialpad Ai Contact Center fits within diverse business environments looking for relational improvements. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Toky and Dialpad Ai Contact Center

How does Toky and Dialpad Ai Contact Center facilitate Helpdesk Management?

Toky and Dialpad Ai Contact Center both provide features to manage helpdesk operations. Toky emphasizes ease of setup, integration with various platforms, and mobile accessibility. Dialpad Ai Contact Center focuses on real-time coaching for agents, user-friendliness, and seamless device integration. However, Dialpad Ai Contact Center has limitations with administrative controls and support for desk phones.

"...Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently...." Peer review

"...I especially like the ability to answer a call on a desk phone and be able to seamlessly transfer the call to my cell phone...." Peer review by Brett A., Owner, Publishing

How can Toky and Dialpad Ai Contact Center optimize your Communication Management Workflow?

Toky and Dialpad Ai Contact Center both allow for communication management through SMS and phone calls. Toky enables the sending of SMS messages based on various triggers, while Dialpad Ai Contact Center focuses on ease of use and integration with CRM software. Toky offers more advanced call monitoring features, such as whispering and live call listening, whereas Dialpad Ai Contact Center emphasizes call tracking and reporting. Dialpad Ai Contact Center has limited call monitoring options and is priced higher than some competitors.

"...Track call follow ups in slack, look at call attempt/outbound/inbound ratios...." Peer review by User

"...Easy to use when about texting, making calls and tracking data 2...." Peer review by Verified Reviewer, Real Estate

What makes Toky and Dialpad Ai Contact Center ideal for Contact List Management?

Toky and Dialpad Ai Contact Center both allow users to easily contact customers. Toky offers integrations with various CRMs, allowing users to initiate calls directly within those systems. Dialpad Ai Contact Center enables users to view contact information and call history directly within the platform. However, Toky allows users to create custom phone trees and integrate with various messaging platforms like WhatsApp, while Dialpad Ai Contact Center does not offer those capabilities. Dialpad Ai Contact Center's contact list management has limitations, such as the inability to sort contacts alphabetically or easily send text messages without first calling.

"...Call leads and contacts, with a single click and without leaving Pipedrive. ..." Connect your business telephony to Pipedrive CRM

".../ iOS calling like Facebook messenger calls - have to finagle notifications to alerts for dialpad and have it forward call to your phone as your office line so that a) you can tell it's a work call and b) who's calling -the contacts functionally in dialpad is a disaster..." Peer review by Vincent T.