Guiding you to choose between Toky vs. Enghouse Interactive: 2024

Comparison Summary

Toky: Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Enghouse Interactive: Enghouse Interactive unlocks the power of contact centers by engaging customers across all channels. Personalized experiences are provided at scale, making contact centers a competitive advantage.

Toky and Enghouse Interactive: Customer Satisfaction Data

Most deployed common Use Cases for Toky and Enghouse Interactive

What Are the key features of Toky and Enghouse Interactive for Helpdesk Management?

Toky and Enghouse Interactive both offer call center management solutions. Toky emphasizes ease of use and integration with other business applications, allowing businesses to set up a call center quickly and efficiently. Enghouse Interactive focuses on comprehensive call center operations and employee performance tracking, providing detailed analytics and robust features for managing large call centers.

"...Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently...." Peer review

"...If help is needed, they are very responsive which is a life saver for our busy call center!. ...." Peer review by Monserrat W., Customer Service Manager, Consumer Goods

What solutions does Toky and Enghouse Interactive provide for Communication Management?

Toky and Enghouse Interactive both offer communication management tools. Toky focuses on individual communication through SMS, email, and phone calls with features for tracking and monitoring. Enghouse Interactive concentrates on comprehensive customer interaction management solutions for businesses, emphasizing call center operations, integration with other systems, and cloud migration. The limitations of the provided text are that it only offers a limited scope of the features available with each tool.

"...You can easily track calling statistics of your sales department...." Peer review by Vladislavs V., CEO

"...But it is refreshing for agents to be trained on the Syntellect CIM system even though they have had no past experience working with customer interaction management software...." Peer review by Isabelle Bignall, Head of Contact Center Services, Cardiff Council

How does Toky and Enghouse Interactive facilitate Engagement Management?

Toky and Enghouse Interactive both focus on engaging customers, but differ in their approaches. Toky primarily utilizes phone calls for engagement, integrating with various platforms to manage follow-ups and track interactions. Enghouse Interactive offers a comprehensive portfolio of customer interaction management solutions, focusing on enhancing the overall contact center experience across multiple channels.

"...Track call follow ups in slack, look at call attempt/outbound/inbound ratios...." Peer review by User

"...But it is refreshing for agents to be trained on the Syntellect CIM system even though they have had no past experience working with customer interaction management software...." Peer review by Isabelle Bignall, Head of Contact Center Services, Cardiff Council

How does Toky and Enghouse Interactive address your Contact List Management Challenges?

Toky and Enghouse Interactive both manage contact lists. However, Toky focuses on integrating with other software tools to automate communication tasks, like sending SMS messages and logging calls. Enghouse Interactive emphasizes managing customer interactions across various channels, aiming to improve customer service through features like omni-channel recording and quality management.

"...Improve your sales and support processes calling leads and contacts with a single click and without leaving Intercom. ..." Integrate Intercom with your virtual phone system

"...Powerful search capabilities connect SunTrust s online banking customers with vast amounts of information, allowing them to quickly find answers themselves instead of contacting the call center directly...." Peer review by SunTrust Bank, SunTrust Bank