Guiding you to choose between Toky vs. Exotel: 2024

Comparison Summary

Toky: Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Exotel: Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.

Toky and Exotel: Customer Satisfaction Data

Most deployed common Use Cases for Toky and Exotel

How can Toky and Exotel optimize your Helpdesk Management Workflow?

Toky and Exotel are similar in that they both provide call center solutions for businesses. Toky focuses on creating a call center platform with features like local numbers, IVR, and integration with CRM tools. Exotel offers a cloud-based call center platform with features such as automated calls, API integration, and data-driven call management. However, Toky emphasizes the ease of setup and mobile accessibility while Exotel highlights its scalability and support for handling large call volumes.

"...I was looking for a simple, cost effective and scalable call center solution, and after looking at several options, Toky met my needs perfectly...." Peer review by Ted M., Director of Marketing, Financial Services

"...If we did not use Exotel, we will need to run 24 7 call centers will 100 s of executives to handle calls at this scale...." Peer review by Vir Kashyap, Chief Operating Officer, Babajob

How efficiently Does Toky and Exotel manage your Communication Management?

Both Toky and Exotel are communication management tools that offer call tracking and automated SMS capabilities. Toky allows users to track calling statistics, monitor calls, and send SMS messages through various channels, including email and WhatsApp. Exotel focuses on building customized call flows, tracking calls, and providing real-time notifications and analytics. However, Exotel is limited by potential packet loss during call recordings.

"...You can easily track calling statistics of your sales department...." Peer review by Vladislavs V., CEO

"...We can now look at reports, keep track of calls, their frequency and so on...." Peer review by Malini, Chief Executive Officer, F5 Escapes

How does Toky and Exotel facilitate Engagement Management?

Both Toky and Exotel offer phone systems for engaging with prospects and customers. Toky emphasizes integration with other tools like Zendesk and Pipedrive, enabling users to track call interactions and make follow-up calls within those platforms. Exotel focuses on using calls to increase customer engagement across various stages, including lead generation, activation, and conversions.