Comparison Summary
This comparison report of Toky vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 2119 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Toky and Upland InGenius
Toky, Upland InGenius, Dialpad Ai Contact Center, CloudTalk, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Toky covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.
"The integrations offered as well as the amazing support are some of the best parts for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they ...were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated. " - Mitchell W
"Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! " - Justin Glass
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Toky | Business Phone System & Integrated VoIP Service
Deliver better service, sales, IT and HR support with CTI
Age
2010
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
22
Total Goals
(we found evidences for)
7
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Build brand awareness
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Improve consistency
- See 4 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
- See 1 more
Top Channels
Channels Used
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phone calls
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promotions
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offline
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on premises
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omnichannel
- See 2 more
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phone calls
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promotions
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offline
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on premises
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omnichannel
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
