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Toky vs Upland InGenius: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Toky vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 2119 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Toky and Upland InGenius

Toky, Upland InGenius, Dialpad Ai Contact Center, CloudTalk, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Toky covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

"Using Toky, I am able to manage my overseas business communications efficiently and effectively. While I am traveling overseas, my customers and suppliers can reach me as soon as i have an internet connection. Using Toky I can easily reach my custom...ers anywhere in the world in a cost effective manner. " - Adel H

"Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! " - Justin Glass

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Toky

Focus area

Toky is better than Upland InGenius for

Software Failure Risk

  • medium

logo Upland InGenius

Focus area

Software Failure Risk

  • low

About

Toky | Business Phone System & Integrated VoIP Service

Deliver better service, sales, IT and HR support with CTI

Age

2010

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

22

Total Goals
(we found evidences for)

7

4

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription



communication management

sending & publishing communications

tracking & monitoring communications


contact list management


engagement management

engaging and following up



workflow management


generation of new leads


training & onboarding



sales document management


campaign management


customer feedback management

measuring customer satisfaction


advocacy management


creating knowledge base


knowledge management

creating knowledge base


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Build brand awareness

  • Improve consistency

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more
  • phone calls

  • promotions

  • offline

  • on premises

  • omnichannel

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting