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Toluna Start vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Toluna Start medium Failure Risk for Thematic low
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Comparison Summary

This comparison report of Toluna Start vs. Thematic is based on a specific set of business needs and context. The comparison uses 2218 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Toluna Start and Thematic

Toluna Start, Thematic, Alida, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Toluna Start covers Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

"Partnering with Toluna has helped us to gain quickly, deeper and more actionable, people-centric insights on behavior and buying preferences. This capability is helping us make more informed decisions across our brands in multiple countries and cate...gories. " - Colgate-Palmolive

"Their layered approach is particularly flexible and has provided the ability to tune and customize the output to meet business needs. " - Brian Potter

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Toluna Start

Focus area

Software Failure Risk

  • medium

logo Thematic

Focus area

Software Failure Risk

  • low

About

End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

47

37

Total Goals
(we found evidences for)

8

11

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (36)

Read Reviews (24)

engaging and following up

Read Reviews (34)

Read Reviews (16)

customer feedback management

Read Reviews (27)

Read Reviews (207)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (9)

measuring net promoter score

Read Reviews (2)

Read Reviews (90)

social media management

Read Reviews (24)

Read Reviews (12)

social media analytics

Read Reviews (21)

Read Reviews (12)

engaging on social media

Read Reviews (2)

Read Reviews (0)

market research

Read Reviews (15)

Read Reviews (17)

advertisement

Read Reviews (12)

Read Reviews (0)

content management

Read Reviews (12)

Read Reviews (0)

content sharing

Read Reviews (12)

Read Reviews (0)

helpdesk management

Read Reviews (8)

Read Reviews (23)

segmentation and targeting

Read Reviews (5)

Read Reviews (0)

campaign management

Read Reviews (4)

Read Reviews (1)

loyalty management

Read Reviews (4)

Read Reviews (3)

identify target customers

Read Reviews (2)

Read Reviews (0)

customise loyalty program

Read Reviews (1)

Read Reviews (3)

communication management

Read Reviews (3)

Read Reviews (1)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (2)

lead qualification: technographic

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

sales incentive management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (4)

rating and review management

Read Reviews (0)

Read Reviews (11)

sales review & feedback

Read Reviews (0)

Read Reviews (7)

workflow management

Read Reviews (0)

Read Reviews (6)

knowledge management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Build brand awareness

  • Enhance customer relationships

  • Grow market share

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 5 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting