Comparison Summary
Introducing Totango and Superchat
Totango, Superchat, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Totango covers Engagement Management, Training & Onboarding, Workflow Management, Playbook Creation, etc.
Superchat focuses on Rating And Review Management, Contact List Management with Mobile, Communication Management with Chat, Engagement Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Success & Customer Retention Software with an all-in-one Customer OS.
The messaging platform
Age
2010
Financials
SERIES D
SERIES A
Business Need
Total Processes
(we found evidences for)
88
15
Total Goals
(we found evidences for)
14
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Increase customer life time value
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Improve internal communications
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Improve ROI
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Improve efficiency
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Enter new markets internationally or locally
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Improve visibility
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Establish thought leadership
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Improve stakeholder relations
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Build brand awareness
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Manage risk
- See 11 more
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Acquire customers
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Improve digital and social presence
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Increase sales & revenue
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Enhance customer relationships
-
Improve internal communications
- See 2 more
Top Channels
Channels Used
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chat
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Whatsapp
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mobile
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newsletter
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mobile app
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website
- See 3 more
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chat
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Whatsapp
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mobile
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newsletter
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mobile app
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
