Totango Overview
Totango transforms how businesses manage customer relationships by offering agile tools to design and scale customer journeys. This Customer Success Software focuses on retaining and growing your SaaS customer base. With Totango, you can measure and optimize every touchpoint in the customer lifecycle, ensuring increased revenue and customer satisfaction. The platform integrates seamlessly with existing tools, making it easier for CS and sales teams to enhance customer experiences without disrupting current workflows. Totango's AI-driven insights keep you aligned with revenue growth goals, providing actionable data to drive customer success.
Use Cases
Customers recommend Engagement Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Totango.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Totango.
Totango Use-Cases and Business Priorities: Customer Satisfaction Data
Totango's features include Dashboard, Alerts: Popups & Notifications, Personalization, etc. and Totango support capabilities include Email Support, AI Powered, Phone Support, etc. also Totango analytics capabilities include Analytics, and Custom Reports.
Reviews
"Finally, for the first time, we have proactive customer data to determine customer health and take action." - Katie Yagodnik
Totango, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Totango is a versatile Customer Success Software designed to optimize SaaS customer journeys. It enables the design, execution, measurement, and scaling of customer retention and growth strategies.
Popular Business Setting
for Totango
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Totango is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.
Totango Customer wins, Customer success stories, Case studies
What Are the key features of Totango for Engagement Management?
How can Totango optimize your Onboarding Workflow?
How efficiently Does Totango manage your Workflow Management?
What Are the key features of Totango for Playbook Creation?
What solutions does Totango provide for Contract Management?
11 buyers and buying teams have used Cuspera to assess how well Totango solved their Customer Success Platform needs. Cuspera uses 5689 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Finally, for the first time, we have proactive customer data to determine customer health and take action. Testimonial By Katie Yagodnik |
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The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst |
|
We can now focus on the fundamentals - defining what success means at every level and every stage across the customer journey, and adjusting it, and we’re able to act on the data and measure the outcomes, and that’s what Totango does a really good job. Testimonial By Umur Kavlakoglu |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Katie Yagodnik Senior Manager Monster |
Finally, for the first time, we have proactive customer data to determine customer health and take action. Testimonial By Katie Yagodnik |
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Jeff Hurst EVP – Client Success Waystar |
The biggest thing that impressed me the most is how much the Totango team engaged and partnered with us and how much that engagement and partnership drove speed to value. Testimonial By Jeff Hurst |
|
Umur Kavlakoglu Vice President - Customer Success Data Intensity |
We can now focus on the fundamentals - defining what success means at every level and every stage across the customer journey, and adjusting it, and we’re able to act on the data and measure the outcomes, and that’s what Totango does a really good job. Testimonial By Umur Kavlakoglu |
New year: new evolution of CS: new Totango
Frequently Asked Questions(FAQ)
for Totango
What is Totango?
Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.
Its enterprise suite of customer success products allows it to connect customer data, monitor health changes, and proactively engage customers. All within one powerful, integrated platform.
Key features include a single, unified view of customers, alerts and notifications, automated lifecycle management and playbooks, customer communication, executive console, data management, user management, and more
What is Totango used for?
What are the top features of Totango?
Who uses Totango?
What are Totango alternatives?
Where is Totango located?
Peers used Totango for engagement management and onboarding
Totango Competitors
Totango Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (363) |
| Custom Reports | Read Reviews (682) |
Totango Integrations
Totango integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Totango
Overall Risk Meter
Top Failure Risks for Totango
Totango Profile
HQ Location
1200 Park Place, Suite 200 San Mateo, CA 94403
Employees
101-250
Social
Financials
SERIES D
