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Compare TTEC vs Customer Radar

Comparison Summary

For TTEC vs Customer Radar comparison, Our AI algorithm looked at 1069 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using TTEC and Customer Radar to solve their respective business needs.

Pros and cons of TTEC and Customer Radar

TTEC is more suited to businesses that require Engagement Management and Lead Qualification where as Customer Radar is focused towards Customer Feedback Management and Engagement Management .

logo TTEC

Focus area

Software Failure Risk

  • low

logo Customer Radar

Focus area

Customer Radar is better than TTEC for

Software Failure Risk

  • medium

About

TTEC: Worldwide digital leader in CX

Customer Radar - Voice of Customer feedback software based ...

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

28

Total Goals
(we found evidences for)

12

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


lead qualification

lead qualification: technographic


lifetime value management


loyalty management

customise loyalty program


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


campaign management


training & onboarding


generation of new leads


helpdesk management


knowledge management




sales document management

proposal & quote management


performance management


competitive intelligence


communication management


customer case management


sales review & feedback


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • See 9 more
  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Grow market share

  • Build brand awareness

  • Increase sales & revenue

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • promotions

  • offline

  • point of sale

  • website

  • e-mail

  • phone calls

  • social media

  • mobile

  • text SMS

  • games

  • newsletter

  • on premises

  • See 9 more
  • promotions

  • offline

  • point of sale

  • website

  • e-mail

  • phone calls

  • social media

  • mobile

  • text SMS

  • games

  • newsletter

  • on premises

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting