Comparison Summary
This comparison report of Twilio Programmable Voice vs. Google Voice is based on a specific set of business needs and context. The comparison uses 3413 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Twilio Programmable Voice and Google Voice
Twilio Programmable Voice belong to a category of solutions that help Customer Experience Management, whereas Google Voice belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Twilio Programmable Voice covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Conference Call Management with Offline, Engagement Management with Phone Calls, etc.
Google Voice focuses on Sales Call Management with Phone Calls, Conference Call Management with Offline, Communication Management with Text SMS, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Twilio Programmable Voice
Focus area
Twilio Programmable Voice is better than Google Voice for
Software Failure Risk
About
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Google Voice: Smart voice calling on all your devices
Age
2008
Financials
IPO
SERIES A
Business Need
Total Processes
(we found evidences for)
43
56
Total Goals
(we found evidences for)
9
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Enter new markets internationally or locally
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Improve ROI
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Acquire customers
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Improve internal communications
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Launch new products
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Grow market share
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Improve digital and social presence
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Scale best practices
- See 6 more
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Acquire customers
-
Enter new markets internationally or locally
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Enhance customer relationships
-
Improve internal communications
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Grow market share
-
Improve digital and social presence
-
Launch new products
-
Improve brand engagement
-
Build brand awareness
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Increase sales & revenue
- See 7 more
Top Channels
Channels Used
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phone calls
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text SMS
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offline
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mobile
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events
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trade shows
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e-mail
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mobile app
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video
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chat
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social media
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Skype
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user generated content
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blogs
-
website
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on premises
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review sites
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Amazon
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Facebook
-
games
-
display advertisement
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print media
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magazine
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mass media
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promotions
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out of home
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brochure
-
point of sale
-
television
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Whatsapp
-
Slack
- See 28 more
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phone calls
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text SMS
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offline
-
mobile
-
events
-
trade shows
-
e-mail
-
mobile app
-
video
-
chat
-
social media
-
Skype
-
user generated content
-
blogs
-
website
-
on premises
-
review sites
-
Amazon
-
Facebook
-
games
-
display advertisement
-
print media
-
magazine
-
mass media
-
promotions
-
out of home
-
brochure
-
point of sale
-
television
-
Whatsapp
-
Slack
- See 28 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
