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Compare Twilio Programmable Voice vs Oracle Advertising and Customer Experience (CX)

Comparison Summary

For Twilio Programmable Voice vs Oracle Advertising and Customer Experience (CX) comparison, Our AI algorithm looked at 2791 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Twilio Programmable Voice and Oracle Advertising and Customer Experience (CX) to solve their respective business needs.

Pros and cons of Twilio Programmable Voice and Oracle Advertising and Customer Experience (CX)

Twilio Programmable Voice is more suited to businesses that require Sales Call Management with Phone Calls and Communication Management with Phone Calls where as Oracle Advertising and Customer Experience (CX) is focused towards Engagement Management and Loyalty Management .

Both Twilio Programmable Voice and Oracle Advertising and Customer Experience (CX) are Customer Experience Management software, peers recommend Twilio Programmable Voice for conference call management and call recording where as Oracle Advertising and Customer Experience (CX) is more known for campaign management and loyalty management .

logo Twilio Programmable Voice

Focus area

Twilio Programmable Voice is better than Oracle Advertising and Customer Experience (CX) for

Software Failure Risk

  • low

logo Oracle Advertising and Customer Experience (CX)

Focus area

Oracle Advertising and Customer Experience (CX) is better than Twilio Programmable Voice for

Software Failure Risk

  • low

About

Twilio - Communication APIs for SMS, Voice, Video and Authentication

CX Cloud to build, manage, and maintain customer relationships.

Age

2008

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

43

82

Total Goals
(we found evidences for)

9

17

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


communication management

sending & publishing communications

tracking & monitoring communications


conference call management


helpdesk management


engagement management

engaging and following up


content management

content publishing


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding




contact list management


products & pricelist management


workflow management


social media management

social media analytics


sales document management



sales review & feedback


rating and review management


generation of new leads


loyalty management

customise loyalty program


competitive intelligence


community building


lifetime value management


international marketing



campaign management



account management


trade show marketing


segmentation and targeting




personalized marketing


customer case management



subscription management



discount management


promotion management


compliance & governance


advocacy management


relationship management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • Scale best practices

  • See 6 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Shorten ramp up time

  • Improve efficiency

  • Improve internal communications

  • See 14 more

Top Channels

Channels Used

  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more
  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting