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Compare Twilio Programmable Voice vs Oracle CX Service

Failure Risk Guidance Security Report ?

Failure Risk for Twilio Programmable Voice low Failure Risk for Oracle CX Service low
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Comparison Summary

For Twilio Programmable Voice vs Oracle CX Service comparison, Our AI algorithm looked at 3138 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Twilio Programmable Voice and Oracle CX Service to solve their respective business needs.

Pros and cons of Twilio Programmable Voice and Oracle CX Service

Twilio Programmable Voice is more suited to businesses that require Sales Call Management with Phone Calls and Communication Management with Phone Calls where as Oracle CX Service is focused towards Engagement Management with Phone Calls and Knowledge Management with Chat .

Both Twilio Programmable Voice and Oracle CX Service are Customer Experience Management software, peers recommend Twilio Programmable Voice for conference call management and call recording where as Oracle CX Service is more known for knowledge management and customer case management .

logo Twilio Programmable Voice

Focus area

Twilio Programmable Voice is better than Oracle CX Service for

Software Failure Risk

  • low

logo Oracle CX Service

Focus area

Oracle CX Service is better than Twilio Programmable Voice for

Software Failure Risk

  • low

About

Twilio - Communication APIs for SMS, Voice, Video and Authentication

Service Cloud | Customer Experience | Oracle Cloud

Age

2008

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

43

68

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (60)

Read Reviews (2)

call recording

Read Reviews (44)

Read Reviews (0)

call transcription

Read Reviews (9)

Read Reviews (0)

communication management

Read Reviews (47)

Read Reviews (47)

sending & publishing communications

Read Reviews (27)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (15)

Read Reviews (29)

conference call management

Read Reviews (34)

Read Reviews (0)

helpdesk management

Read Reviews (26)

Read Reviews (68)

engagement management

Read Reviews (25)

Read Reviews (100)

engaging and following up

Read Reviews (14)

Read Reviews (49)

content management

Read Reviews (15)

Read Reviews (7)

content publishing

Read Reviews (15)

Read Reviews (0)

customer feedback management

Read Reviews (8)

Read Reviews (55)

measuring net promoter score

Read Reviews (3)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (16)

training & onboarding

Read Reviews (7)

Read Reviews (2)

contact list management

Read Reviews (3)

Read Reviews (34)

products & pricelist management

Read Reviews (3)

Read Reviews (3)

workflow management

Read Reviews (2)

Read Reviews (23)

social media management

Read Reviews (2)

Read Reviews (18)

social media analytics

Read Reviews (2)

Read Reviews (8)

sales document management

Read Reviews (2)

Read Reviews (20)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (1)

generation of new leads

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (1)

Read Reviews (83)

competitive intelligence

Read Reviews (1)

Read Reviews (3)

lifetime value management

Read Reviews (1)

Read Reviews (3)

touchpoint management

Read Reviews (1)

Read Reviews (10)

channel management

Read Reviews (1)

Read Reviews (9)

customer case management

Read Reviews (0)

Read Reviews (22)

relationship management

Read Reviews (0)

Read Reviews (12)

promotion management

Read Reviews (0)

Read Reviews (5)

campaign monitoring

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (4)

campaign monitoring

Read Reviews (0)

Read Reviews (2)

opportunity management

Read Reviews (0)

Read Reviews (3)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • Scale best practices

  • See 6 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting