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Compare Twilio Programmable Voice vs Retently

Comparison Summary

For Twilio Programmable Voice vs Retently comparison, Our AI algorithm looked at 2170 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Twilio Programmable Voice and Retently to solve their respective business needs.

Pros and cons of Twilio Programmable Voice and Retently

Twilio Programmable Voice is more suited to businesses that require Sales Call Management with Phone Calls and Communication Management with Phone Calls where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

Both Twilio Programmable Voice and Retently are Customer Experience Management software, peers recommend Twilio Programmable Voice for conference call management and sales call management where as Retently is more known for measuring customer satisfaction and measuring net promoter score .

logo Twilio Programmable Voice

Focus area

Twilio Programmable Voice is better than Retently for

Software Failure Risk

  • low

logo Retently

Focus area

Retently is better than Twilio Programmable Voice for

Software Failure Risk

  • low

About

Twilio - Communication APIs for SMS, Voice, Video and Authentication

Platform to Improve Customer Satisfaction with Net Promoter Score

Age

2008

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

43

30

Total Goals
(we found evidences for)

9

6

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


communication management

sending & publishing communications

tracking & monitoring communications


conference call management


helpdesk management


engagement management

engaging and following up


content management

content publishing


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding




contact list management


products & pricelist management


workflow management


social media management

social media analytics


sales document management



sales review & feedback


rating and review management


loyalty management

customise loyalty program



referral management




campaign management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • Scale best practices

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more
  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting