Comparison Summary
This comparison report of Twilio Programmable Voice vs. Retently is based on a specific set of business needs and context. The comparison uses 2170 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Twilio Programmable Voice and Retently
Twilio Programmable Voice, and Retently belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Twilio Programmable Voice covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Conference Call Management with Offline, Engagement Management with Phone Calls, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
"Twilio’s SIP capabilities enable us to quickly implement new functionality in our contact center. What’s more, we can customize and scale our application on an as-needed basis, while at the same time making the most out of our legacy infrastructure. " - Joe McCorkle
"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Twilio Programmable Voice
Focus area
Twilio Programmable Voice is better than Retently for
Software Failure Risk
About
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Platform to Improve Customer Satisfaction with Net Promoter Score
Age
2008
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
43
30
Total Goals
(we found evidences for)
9
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Enter new markets internationally or locally
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Improve ROI
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Acquire customers
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Improve internal communications
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Launch new products
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Grow market share
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Improve digital and social presence
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Scale best practices
- See 6 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
Top Channels
Channels Used
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
