Comparison Summary
This comparison report of Twilio Programmable Voice vs. Tenfold is based on a specific set of business needs and context. The comparison uses 4416 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Twilio Programmable Voice and Tenfold
Twilio Programmable Voice, and Tenfold belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Twilio Programmable Voice covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Conference Call Management with Offline, Engagement Management with Phone Calls, etc.
Tenfold focuses on Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
"Super SIM gives us a lot of confidence in providing our solution to our customers. We can create one product SKU that uses one SIM to reliably connect in 19 countries. " - Dylan Swartz
"We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our ...multitasking team. " - Joel Stevenson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Twilio Programmable Voice
Focus area
Twilio Programmable Voice is better than Tenfold for
Software Failure Risk
About
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Tenfold - The Customer Experience Cloud‚
Age
2008
2015
Financials
IPO
SERIES C
Business Need
Total Processes
(we found evidences for)
43
62
Total Goals
(we found evidences for)
9
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Enter new markets internationally or locally
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Improve ROI
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Acquire customers
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Improve internal communications
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Launch new products
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Grow market share
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Improve digital and social presence
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Scale best practices
- See 6 more
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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social media
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e-mail
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offline
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LinkedIn
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point of sale
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chat
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events
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trade shows
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user generated content
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blogs
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omnichannel
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website
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Skype
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mass media
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television
-
mobile
-
games
-
video
- See 16 more
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phone calls
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social media
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e-mail
-
offline
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LinkedIn
-
point of sale
-
chat
-
events
-
trade shows
-
user generated content
-
blogs
-
omnichannel
-
website
-
Skype
-
mass media
-
television
-
mobile
-
games
-
video
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
