Comparison Summary
This comparison report of Twilio Programmable Voice vs. Verint is based on a specific set of business needs and context. The comparison uses 3714 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Twilio Programmable Voice and Verint
Twilio Programmable Voice belong to a category of solutions that help Customer Experience Management, whereas Verint belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Twilio Programmable Voice covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Conference Call Management with Offline, Engagement Management with Phone Calls, etc.
Verint focuses on Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.
"Twilio’s SIP capabilities enable us to quickly implement new functionality in our contact center. What’s more, we can customize and scale our application on an as-needed basis, while at the same time making the most out of our legacy infrastructure. " - Joe McCorkle
"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. " - Jess Greenhalgh
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Twilio Programmable Voice
Focus area
Twilio Programmable Voice is better than Verint for
Software Failure Risk
About
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Verint | Innovating in digital, cloud and customer engagement transformation
Age
2008
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
43
56
Total Goals
(we found evidences for)
9
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Enter new markets internationally or locally
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Improve ROI
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Acquire customers
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Improve internal communications
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Launch new products
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Grow market share
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Improve digital and social presence
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Scale best practices
- See 6 more
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Improve efficiency
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Improve consistency
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Improve internal communications
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Improve brand engagement
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Manage risk
- See 2 more
Top Channels
Channels Used
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phone calls
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chat
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promotions
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offline
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video
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e-mail
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point of sale
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games
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events
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trade shows
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mobile
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omnichannel
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print media
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magazine
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mobile app
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website
- See 13 more
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phone calls
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chat
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promotions
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offline
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video
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e-mail
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point of sale
-
games
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events
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trade shows
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mobile
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omnichannel
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print media
-
magazine
-
mobile app
-
website
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
