UJET and ComputerTalk, An In-Depth Comparison 2024

Comparison Summary

UJET: UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.

ComputerTalk: Omnichannel Contact Center Solutions by ComputerTalk modernizes organizations with business application integrations, AI, and analytics. All communication channels are efficiently managed.

UJET and ComputerTalk: Customer Satisfaction Data

Most deployed common Use Cases for UJET and ComputerTalk

Why is UJET and ComputerTalk the best choice for Helpdesk Management?

Ujet is a user-friendly, cloud-based call center application designed for smaller call centers. It provides a simple interface and features that enhance agent productivity. Computertalk, on the other hand, focuses on larger organizations with more complex needs. It offers a robust contact center solution that integrates with various communication channels and business applications. Both tools support customer service call centers, but they differ in their target audiences and feature sets.

"...This is the second time I've used Ujet for my Customer Service Call Center needs. ...." Peer review by Enoch O., Director Of Customer Care, Consumer Services

"...ice modernizes the call center with business application integrations, AI, and analytics across all communication channels. ..." Omnichannel Contact Center Solutions

What Are the key features of UJET and ComputerTalk for Contact List Management?

Ujet and Computertalk both facilitate customer contact management, enabling businesses to connect with customers through various channels. However, Ujet focuses primarily on facilitating direct contact with customers during live issues, while Computertalk emphasizes a broader approach to managing interactions across multiple channels, such as email, chat, and voice messaging. Ujet emphasizes seamless integration with CRM systems like Kustomer and Zendesk, while Computertalk prioritizes real-time monitoring, customizable wallboards, and the ability to link customer interaction history to CRM records.

"...uJet has been very helpful with integrating with Salesforce to document our contacts with customer...." Peer review by Administrator

"...A pharmaceutical software vendor uses ice Contact Center's monitoring tool to provide supervisors with real-time data, to reorganize staff schedules, decrease costs, and reduce wait times...." Healthcare

What Are the key features of UJET and ComputerTalk for Engagement Management?

Ujet focuses on enhancing customer engagement through personalization and data-driven insights. Ujet integrates with CRM systems, enabling agents to manage interactions and access customer data efficiently. Computertalk emphasizes seamless omnichannel engagement by integrating with mobile apps and providing a unified view of customer interactions. Computertalk uses existing communication platforms, like Skype for Business, to minimize training requirements for agents.

"...With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives...." Peer review by Administrator

"...iceBar for web allows users to handle interactions without the need to install iceBar on their computer or mobile device. ..." handle any type of multimedia interaction

What makes UJET and ComputerTalk ideal for Communication Management?

Ujet and Computertalk both allow users to track calls and manage interactions. Ujet is directly integrated with Salesforce, making it easier for agents to manage tasks. Computertalk integrates different communication channels, including phone, email, chat, and voice messaging, into a single solution. Computertalk provides tools for creating and analyzing surveys, which Ujet does not.

"...It has many benefits as far as tracking calls and call times...." Peer review by Monica M, CS

"...I was able to track all calls and agents, and redirect calls to other queues or add queues when things picked up...." Enhance your Office 365 investment with enterprise-class contact center capabilities.