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UJET vs Haptik: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of UJET vs. Haptik is based on a specific set of business needs and context. The comparison uses 3276 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UJET and Haptik

UJET, Toky, Freshdesk Contact Center, etc., belong to a category of solutions that help Contact Center Software, whereas Haptik, Genesys Live Chat, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UJET covers Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.

Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UJET

Focus area

Software Failure Risk

  • low

logo Haptik

Focus area

Haptik is better than UJET for

Software Failure Risk

  • low

About

UJET : Take your customer support into the digital age

Virtual Assistant Platform enhancing customer experience and ROI

Financials

SERIES B

SERIES B

Business Need

Total Processes
(we found evidences for)

40

49

Total Goals
(we found evidences for)

14

18

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


contact list management


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


sales call management


communication management

tracking & monitoring communications

sending & publishing communications


lifetime value management


training & onboarding


customer case management


conference call management


workflow management





performance management


knowledge management



products & pricelist management


generation of new leads


competitive intelligence


conversion management


social media analytics


social media management

social media analytics


identify target customers


loyalty management

identify target customers



rating and review management


promotion management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • Launch new products

  • Grow market share

  • See 11 more
  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve efficiency

  • Increase average basket value

  • Improve visibility

  • Launch new products

  • Manage risk

  • Improve consistency

  • Scale best practices

  • Reduce bounce

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • See 15 more

Top Channels

Channels Used

  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more
  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting