Comparison Summary
Introducing UJET and Haptik
UJET, Toky, Freshdesk Contact Center, etc., belong to a category of solutions that help Contact Center Software, whereas Haptik, Genesys Live Chat, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UJET covers Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
UJET : Take your customer support into the digital age
Virtual Assistant Platform enhancing customer experience and ROI
Financials
SERIES B
SERIES B
Business Need
Total Processes
(we found evidences for)
40
49
Total Goals
(we found evidences for)
14
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Improve ROI
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
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Launch new products
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Grow market share
- See 11 more
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Enhance customer relationships
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve efficiency
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Increase average basket value
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Improve visibility
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Launch new products
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Manage risk
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Improve consistency
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Scale best practices
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Reduce bounce
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
- See 15 more
Top Channels
Channels Used
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
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promotions
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user generated content
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omnichannel
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offline
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point of sale
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blogs
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games
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mobile
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mobile app
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trade shows
- See 15 more
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chat
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phone calls
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social media
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Whatsapp
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website
-
e-mail
-
Instagram
-
Facebook
-
promotions
-
user generated content
-
omnichannel
-
offline
-
point of sale
-
blogs
-
games
-
mobile
-
mobile app
-
trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
