UJET and Vocalcom, An In-Depth Comparison 2024

Comparison Summary

UJET: UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

UJET and Vocalcom: Customer Satisfaction Data

Most deployed common Use Cases for UJET and Vocalcom

How does UJET and Vocalcom address your Helpdesk Management Challenges?

Both Ujet and Vocalcom are designed for call center management. Ujet is praised for its user-friendliness and ease of use, while Vocalcom is known for its integration with various platforms such as Salesforce and social media. Ujet focuses on call center operations, while Vocalcom emphasizes customer engagement across multiple channels. Both tools offer features for call management, but Vocalcom provides broader capabilities for handling various customer interactions.

"...This is very important in the call center experience because it does not take you too long to get where you want to go on your app...." Peer review by Adela S, trainer

"...Their call center software has increased our leads, conversions and sales over 45%...." Peer review by Jennifer Virley, Vice President, Central Intake & Administration, Crawford & Company

What makes UJET and Vocalcom ideal for Engagement Management?

Ujet and Vocalcom both emphasize the importance of customer engagement. Ujet focuses on improving customer perception and personalizing interactions, while Vocalcom prioritizes managing multi-channel interactions as a single conversation. Ujet integrates with Salesforce, allowing for streamlined management of interactions and CRM tasks, while Vocalcom is entirely embedded within Salesforce. Vocalcom offers features like recorded voicemails, scheduled follow-ups, and email and text message capabilities, which Ujet does not explicitly mention.

"...With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives...." Peer review by Administrator

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages with one click...." Peer review by Edouard Ibled, Sales & Marketing Manager, Gazprom Energy

How does UJET and Vocalcom address your Contact List Management Challenges?

Ujet and Vocalcom both focus on managing customer contact. Ujet allows for easy customer contact during live issues and integrates with CRM systems. Vocalcom provides multi-channel contact center management and includes features like predictive dialing, click-to-call, and call monitoring. Ujet offers a more seamless integration with CRM systems while Vocalcom emphasizes managing all customer interactions on a single platform.

"...It's a great way for us to contact our customers in a way that regardless of where we are working, we are able to offer the best service possible...." Peer review by Melanie W, Customer Service Rep

"...In our business the contact with clients is very important...." Peer review by Ana Martínez, Head of Vitaldent’s Contact Center, Vitaldent

What solutions does UJET and Vocalcom provide for Communication Management?

Both tools enable call tracking and management. Ujet integrates with Salesforce, simplifying agent tasks. Vocalcom focuses on managing interactions across multiple channels, offering features like predictive dialing, SMS messaging, and social media integration.

"...It has many benefits as far as tracking calls and call times...." Peer review by Monica M, CS

"...The fact that it is native to Salesforce makes the functionality in Salesforce heads and shoulders above the others; predictive dialing, click-to-call, post-call automation, regional ID, call monitoring and recording, live dashboards, outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help organizations reach their customers through compliant contact strategies...." Peer review by Maxime Didier, Chief Executive Officer, B2S