Comparison Summary
This comparison report of Upland InGenius vs. CenturyLink® Contact Center Services is based on a specific set of business needs and context. The comparison uses 486 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Upland InGenius and CenturyLink® Contact Center Services
Upland InGenius, and CenturyLink® Contact Center Services belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Upland InGenius covers Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.
CenturyLink® Contact Center Services focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Deliver better service, sales, IT and HR support with CTI
Contact Center Services | CenturyLink
Age
2010
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
22
11
Total Goals
(we found evidences for)
4
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
- See 1 more
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Increase sales & revenue
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Enhance customer relationships
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
- See 1 more
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phone calls
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offline
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on premises
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omnichannel
- See 1 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
