Comparison Summary
This comparison report of Upland InGenius vs. Clarity Connect is based on a specific set of business needs and context. The comparison uses 589 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Upland InGenius and Clarity Connect
Upland InGenius, and Clarity Connect belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Upland InGenius covers Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.
Clarity Connect focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Workflow Management with Chat, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Deliver better service, sales, IT and HR support with CTI
Intelligent Routing - Clarity Connect by Perficient, Inc.
Age
2010
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
22
15
Total Goals
(we found evidences for)
4
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve ROI
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Scale best practices
- See 1 more
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Improve internal communications
Top Channels
Channels Used
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phone calls
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chat
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user generated content
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Skype
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e-mail
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social media
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Facebook
- See 4 more
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phone calls
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chat
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user generated content
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Skype
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e-mail
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social media
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Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
