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Upland InGenius vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Upland InGenius low Failure Risk for Exotel low
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Comparison Summary

This comparison report of Upland InGenius vs. Exotel is based on a specific set of business needs and context. The comparison uses 2243 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Upland InGenius and Exotel

Upland InGenius, and Exotel belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Upland InGenius covers Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

"Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitiv...e. " - Diego Zuccolin

"We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable. " - Shashank ND

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Upland InGenius

Focus area

Software Failure Risk

  • low

logo Exotel

Focus area

Exotel is better than Upland InGenius for

Software Failure Risk

  • low

About

Deliver better service, sales, IT and HR support with CTI

Cloud Communication APIs for Calls, SMS, User verifications and more

Age

2010

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

22

50

Total Goals
(we found evidences for)

4

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (22)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (13)

Read Reviews (2)

measuring net promoter score

Read Reviews (7)

Read Reviews (0)

helpdesk management

Read Reviews (21)

Read Reviews (79)

sales call management

Read Reviews (15)

Read Reviews (171)

call recording

Read Reviews (8)

Read Reviews (132)

engagement management

Read Reviews (12)

Read Reviews (49)

engaging and following up

Read Reviews (6)

Read Reviews (29)

advocacy management

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (6)

Read Reviews (0)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (5)

Read Reviews (68)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (63)

workflow management

Read Reviews (5)

Read Reviews (3)

sales document management

Read Reviews (1)

Read Reviews (4)

generation of new leads

Read Reviews (1)

Read Reviews (3)

contact list management

Read Reviews (1)

Read Reviews (13)

customer case management

Read Reviews (0)

Read Reviews (7)

training & onboarding

Read Reviews (0)

Read Reviews (13)

products & pricelist management

Read Reviews (0)

Read Reviews (13)

social media analytics

Read Reviews (0)

Read Reviews (8)

social media management

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (8)

conference call management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • See 1 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting