Upland Rant & Rave vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Upland Rant & Rave medium Failure Risk for Medallia Agent Connect low

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Comparison Summary

This comparison report of Upland Rant & Rave vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 1474 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Upland Rant & Rave and Medallia Agent Connect

Upland Rant & Rave, and Medallia Agent Connect belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Upland Rant & Rave covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Funnel Analysis, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

"Upland Rant & Rave has transformed our approach to customer feedback by giving us actionable insight across the business that positively impacts not only our customers, but our clients and colleagues. With real-time insight we’re able to put the cus...tomer at the heart of our business, while engaging our colleagues and delivering on our objectives. " - Lisa Hulme-Vickerstaff

"Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re... always on Slack, answering questions and sharing jokes. It’s a very friendly vibe. " - Jack Lorentzen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Upland Rant & Rave

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Upland Rant & Rave for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Upland Rant & Rave

4.5

Medallia Agent Connect

4.7

About

Customer Engagement & Experience Software for capturing feedback and actionable insights

Empower your customer service teams from anywhere

Age

2010

2001

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (49)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (12)

Read Reviews (34)

measuring net promoter score

Read Reviews (5)

Read Reviews (4)

engagement management

Read Reviews (45)

Read Reviews (89)

engaging and following up

coaching

sales call management

Read Reviews (1)

Read Reviews (8)

helpdesk management

Read Reviews (1)

Read Reviews (17)

performance management

Read Reviews (0)

Read Reviews (25)

rating and review management

Read Reviews (0)

Read Reviews (20)

training & onboarding

Read Reviews (0)

Read Reviews (20)

sales review & feedback

Read Reviews (0)

Read Reviews (12)

workflow management

Read Reviews (0)

Read Reviews (7)

loyalty management

collaboration

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Improve consistency

Enhance customer relationships
Improve efficiency
Acquire customers
Build brand awareness
Improve ROI
Launch new products
Scale best practices
Improve brand engagement
Improve consistency
Improve visibility
Increase sales & revenue
Establish thought leadership
Enter new markets internationally or locally
See 10 more

Top Channels

Channels Used

phone calls
promotions
chat
e-mail
games
website
offline
user generated content
blogs
on premises
video
point of sale
coupons
Slack
See 11 more

phone calls
promotions
chat
e-mail
games
website
offline
user generated content
blogs
on premises
video
point of sale
coupons
Slack
See 11 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Upland Rant & Rave vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Upland Rant & Rave vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 1474 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Upland Rant & Rave and Medallia Agent Connect

Upland Rant & Rave, and Medallia Agent Connect belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Upland Rant & Rave covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Funnel Analysis, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Upland Rant & Rave

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Upland Rant & Rave for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Upland Rant & Rave

Get a personalised risk report for Medallia Agent Connect

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.