Comparison Summary
This comparison report of Upland Rant & Rave vs. NICE CXone is based on a specific set of business needs and context. The comparison uses 4053 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Upland Rant & Rave and NICE CXone
Upland Rant & Rave belong to a category of solutions that help Customer Feedback Management, whereas NICE CXone belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Upland Rant & Rave covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Funnel Analysis, etc.
NICE CXone focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.
"As a company that prides itself on offering first class customer engagement platforms, it’s no surprise that Upland Rant & Rave really do practice what they preach – their customer service is outstanding, and we’ve always felt 100% supported and con...fident in their ability to deliver. Even though the Product is clearly impressive, Upland Rant & Rave aren’t complacent with this. They have, and continue to put a massive focus on new innovations, and actively engage us in this process, which highlights that their customers’ needs are at the heart of Rant & Rave’s future. " - Brian Henderson
"CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. " - Balaji Balaraman
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Upland Rant & Rave
Focus area
Upland Rant & Rave is better than NICE CXone for
Software Failure Risk
About
Customer Engagement & Experience Software for capturing feedback and actionable insights
Complete CXi Platform for every journey
Age
2010
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
18
73
Total Goals
(we found evidences for)
3
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve consistency
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve stakeholder relations
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Launch new products
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Improve efficiency
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve consistency
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Improve visibility
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Increase customer life time value
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Improve digital and social presence
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Improve internal communications
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Establish thought leadership
- See 14 more
Top Channels
Channels Used
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phone calls
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user generated content
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blogs
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offline
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chat
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e-mail
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on premises
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omnichannel
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website
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text SMS
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social media
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trade shows
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promotions
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events
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games
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Skype
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mobile
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support groups
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video
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channel partners
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mobile app
- See 18 more
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phone calls
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user generated content
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blogs
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offline
-
chat
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e-mail
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on premises
-
omnichannel
-
website
-
text SMS
-
social media
-
trade shows
-
promotions
-
events
-
games
-
Skype
-
mobile
-
support groups
-
video
-
channel partners
-
mobile app
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
