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Upland Rant & Rave vs ServiceGuru Kiosk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Upland Rant & Rave vs. ServiceGuru Kiosk is based on a specific set of business needs and context. The comparison uses 422 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Upland Rant & Rave and ServiceGuru Kiosk

Upland Rant & Rave, and ServiceGuru Kiosk belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Upland Rant & Rave covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Funnel Analysis, etc.

ServiceGuru Kiosk focuses on Rating And Review Management with Review Sites, Collecting Feedback with Offline, Review Customer Feedback with Review Sites, Helpdesk Management, etc.

"From the frontline to the boardroom, we’ve seen brilliant engagement with the Rant & Rave Platform. The feedback we capture is invaluable in helping us to ensure we put the customer at the heart of everything we do. " - Greg Reed

"Since we have implemented ServiceGuru it has helped drive the support staff (MA's and PSR's) to go above and beyond which has been great! Patients have liked giving their feedback and knowing their opinion matters to us. " - Karen C.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Upland Rant & Rave

Focus area

Upland Rant & Rave is better than ServiceGuru Kiosk for

Software Failure Risk

  • medium

logo ServiceGuru Kiosk

Focus area

ServiceGuru Kiosk is better than Upland Rant & Rave for

Software Failure Risk

  • medium

About

Customer Engagement & Experience Software for capturing feedback and actionable insights

Customer Service Review Tool to Collect and Measure Reviews at the Point of Service

Age

2010

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

18

12

Total Goals
(we found evidences for)

3

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



contact list management


competitive intelligence


helpdesk management


rating and review management


sales review & feedback


campaign management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve consistency

  • Improve digital and social presence

  • Enhance customer relationships

  • Grow market share

Top Channels

Channels Used

  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more
  • offline

  • on premises

  • review sites

  • promotions

  • social media

  • Facebook

  • Yelp

  • website

  • e-mail

  • coupons

  • Tripadvisor

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting