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Upland Rant & Rave vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Upland Rant & Rave medium Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of Upland Rant & Rave vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 3165 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Upland Rant & Rave and Zonka Feedback

Upland Rant & Rave, and Zonka Feedback belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Upland Rant & Rave covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Funnel Analysis, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"As a company that prides itself on offering first class customer engagement platforms, it’s no surprise that Upland Rant & Rave really do practice what they preach – their customer service is outstanding, and we’ve always felt 100% supported and con...fident in their ability to deliver. Even though the Product is clearly impressive, Upland Rant & Rave aren’t complacent with this. They have, and continue to put a massive focus on new innovations, and actively engage us in this process, which highlights that their customers’ needs are at the heart of Rant & Rave’s future. " - Brian Henderson

"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. " - Griswold Home Care

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Upland Rant & Rave

Focus area

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than Upland Rant & Rave for

Software Failure Risk

  • low

About

Customer Engagement & Experience Software for capturing feedback and actionable insights

Feedback Software & Survey App to collect feedback from customers and employees

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

18

43

Total Goals
(we found evidences for)

3

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (49)

Read Reviews (705)

measuring customer satisfaction

Read Reviews (12)

Read Reviews (277)

measuring net promoter score

Read Reviews (5)

Read Reviews (136)

engagement management

Read Reviews (45)

Read Reviews (40)

engaging and following up

Read Reviews (29)

Read Reviews (32)

coaching

Read Reviews (3)

Read Reviews (1)

contact list management

Read Reviews (1)

Read Reviews (17)

sales document management

Read Reviews (1)

Read Reviews (19)

knowledge management

Read Reviews (1)

Read Reviews (4)

helpdesk management

Read Reviews (1)

Read Reviews (22)

social media analytics

Read Reviews (0)

Read Reviews (65)

social media management

Read Reviews (0)

Read Reviews (68)

social media analytics

Read Reviews (0)

Read Reviews (65)

sending & publishing communications

Read Reviews (0)

Read Reviews (42)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (5)

communication management

Read Reviews (0)

Read Reviews (48)

sending & publishing communications

Read Reviews (0)

Read Reviews (42)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (5)

workflow management

Read Reviews (0)

Read Reviews (39)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

loyalty management

Read Reviews (0)

Read Reviews (15)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

rating and review management

Read Reviews (0)

Read Reviews (8)

sales review & feedback

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve consistency

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting