Upsales vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Upsales medium Failure Risk for Zendesk Sunshine medium

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Comparison Summary

This comparison report of Upsales vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 616 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Upsales and Zendesk Sunshine

Upsales, and Zendesk Sunshine belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Upsales covers Generation Of New Leads, Upselling, Lead Analytics, Engagement Management with Phone Calls, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"Upsales helped us bring sales and marketing together on a global scale " - Silvia Tarchi

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Upsales

Focus area

Upsales is better than Zendesk Sunshine for

generation of new leads

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Zendesk Sunshine

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Upsales | CRM & Marketing Automation platform for B2B companies

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

generation of new leads

upselling

lead analytics

engagement management

Read Reviews (5)

Read Reviews (12)

engaging and following up

lead management

workflow management

Read Reviews (4)

Read Reviews (6)

training & onboarding

lead tracking

collaboration

account management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

forecasting

telemarketing

cross selling

lead nurturing

sales document management

Read Reviews (2)

Read Reviews (3)

helpdesk management

Read Reviews (1)

Read Reviews (2)

relationship management

Read Reviews (1)

Read Reviews (2)

contact list management

contacts history

customer feedback management

Read Reviews (0)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

Acquire customers
Enter new markets internationally or locally
Increase sales & revenue
Enhance customer relationships
Grow market share
Scale best practices
Improve efficiency
See 4 more

Enhance customer relationships
Launch new products
Acquire customers
Improve visibility
Improve internal communications
Enter new markets internationally or locally
See 3 more

Top Channels

Channels Used

phone calls
review sites
Amazon
website
omnichannel
e-mail
offline
trade shows
See 5 more

phone calls
review sites
Amazon
website
omnichannel
e-mail
offline
trade shows
See 5 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Upsales vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Upsales vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 616 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Upsales and Zendesk Sunshine

Upsales, and Zendesk Sunshine belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Upsales covers Generation Of New Leads, Upselling, Lead Analytics, Engagement Management with Phone Calls, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Upsales

Focus area

Upsales is better than Zendesk Sunshine for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Zendesk Sunshine

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Upsales

Get a personalised risk report for Zendesk Sunshine

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.