Comparison Summary
This comparison report of Userback vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 2535 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Userback and Customer Thermometer
Userback, Customer Thermometer, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.
"With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations " - Erinn Corbitt
"We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it...’s meant that we can resolve the issue in real-time, which makes all the difference and enables us to get valuable learnings. " - Jillian Musso
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Customer Thermometer
Focus area
Customer Thermometer is better than Userback for
Software Failure Risk
About
Real time customer feedback tool to collect feedback with video and screenshots
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
16
46
Total Goals
(we found evidences for)
3
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase customer life time value
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Improve stakeholder relations
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Improve ROI
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Improve visibility
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Build brand awareness
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Improve digital and social presence
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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e-mail
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promotions
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phone calls
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social media
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channel partners
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Twitter
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offline
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support groups
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user generated content
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blogs
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on premises
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website
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Instagram
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mass media
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television
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games
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events
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trade shows
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LinkedIn
- See 16 more
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e-mail
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promotions
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phone calls
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social media
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channel partners
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Twitter
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offline
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support groups
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user generated content
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blogs
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on premises
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website
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Instagram
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mass media
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television
-
games
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events
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trade shows
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LinkedIn
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
