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Userback vs CustomerCount: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Userback medium Failure Risk for CustomerCount medium
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Comparison Summary

This comparison report of Userback vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 1615 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and CustomerCount

Userback, CustomerCount, SurveyPro, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.

"Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. " - Paulo Faustino

"CustomerCount's smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can't manage what you can't measure. So far so good, after six... years and counting. " - Federico Beyer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userback

Focus area

Software Failure Risk

  • medium

logo CustomerCount

Focus area

CustomerCount is better than Userback for

Software Failure Risk

  • medium

About

Real time customer feedback tool to collect feedback with video and screenshots

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

16

43

Total Goals
(we found evidences for)

3

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (145)

Read Reviews (127)

collaboration

Read Reviews (6)

Read Reviews (3)

workflow management

Read Reviews (6)

Read Reviews (0)

training & onboarding

Read Reviews (5)

Read Reviews (2)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

contact list management

Read Reviews (1)

Read Reviews (6)

sales document management

Read Reviews (1)

Read Reviews (3)

helpdesk management

Read Reviews (1)

Read Reviews (6)

engagement management

Read Reviews (0)

Read Reviews (37)

engaging and following up

Read Reviews (0)

Read Reviews (22)

communication management

Read Reviews (0)

Read Reviews (7)

sending & publishing communications

Read Reviews (0)

Read Reviews (7)

competitive intelligence

Read Reviews (0)

Read Reviews (6)

create engagement based loyalty

Read Reviews (0)

Read Reviews (8)

customise loyalty program

Read Reviews (0)

Read Reviews (6)

loyalty management

Read Reviews (0)

Read Reviews (15)

create engagement based loyalty

Read Reviews (0)

Read Reviews (8)

customise loyalty program

Read Reviews (0)

Read Reviews (6)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (4)

scheduling post to social media

Read Reviews (0)

Read Reviews (4)

social media management

Read Reviews (0)

Read Reviews (15)

social media analytics

Read Reviews (0)

Read Reviews (5)

engaging on social media

Read Reviews (0)

Read Reviews (4)

scheduling post to social media

Read Reviews (0)

Read Reviews (4)

performance management

Read Reviews (0)

Read Reviews (4)

rating and review management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting