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Compare Userback vs Enghouse Insights

Failure Risk Guidance Security Report ?

Failure Risk for Userback medium Failure Risk for Enghouse Insights medium
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Comparison Summary

For Userback vs Enghouse Insights comparison, Our AI algorithm looked at 951 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Userback and Enghouse Insights to solve their respective business needs.

Pros and cons of Userback and Enghouse Insights

Userback is more suited to businesses that require Collecting Feedback with Video and Automated Workflows where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

logo Userback

Focus area

Software Failure Risk

  • medium

logo Enghouse Insights

Focus area

Enghouse Insights is better than Userback for

Software Failure Risk

  • medium

About

Real time customer feedback tool to collect feedback with video and screenshots

Technology for data-driven decision making

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

16

18

Total Goals
(we found evidences for)

3

1

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (145)

Read Reviews (5)

collaboration

Read Reviews (6)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (1)

training & onboarding

Read Reviews (5)

Read Reviews (2)

products & pricelist management

Read Reviews (3)

Read Reviews (1)

helpdesk management

Read Reviews (1)

Read Reviews (8)

engagement management

Read Reviews (0)

Read Reviews (2)

engaging and following up

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Grow market share

Top Channels

Channels Used

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting