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Userback vs InputKit: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Userback vs. InputKit is based on a specific set of business needs and context. The comparison uses 859 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and InputKit

Userback, InputKit, SurveyPro, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

InputKit focuses on Collecting Feedback, Public Relations, Rating And Review Management with Social Media, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userback

Focus area

Software Failure Risk

  • medium

logo InputKit

Focus area

Software Failure Risk

  • medium

About

Real time customer feedback tool to collect feedback with video and screenshots

Customer Feedback Software to facilitate and automate their customer satisfaction process

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

16

12

Total Goals
(we found evidences for)

3

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management



workflow management


training & onboarding


products & pricelist management


engagement management

engaging and following up



rating and review management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Improve brand engagement

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

Top Channels

Channels Used

  • social media

  • Facebook

  • social media

  • Facebook

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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No Data

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Security & Privacy Risk

No Data

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting