Userback vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Userback medium Failure Risk for Medallia Agent Connect low

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Comparison Summary

This comparison report of Userback vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 1975 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and Medallia Agent Connect

Userback, Medallia Agent Connect, SurveyPro, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

"With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations " - Erinn Corbitt

"Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial inc...entives. And, perhaps most important, all of this results in improved customer experience and delighted customers. " - Marta Rub

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Userback

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Userback for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Userback

4.5

Medallia Agent Connect

4.7

About

Real time customer feedback tool to collect feedback with video and screenshots

Empower your customer service teams from anywhere

Age

2001

Financials

PRIVATE

SERIES F

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

collaboration

workflow management

Read Reviews (6)

Read Reviews (7)

training & onboarding

Read Reviews (5)

Read Reviews (20)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (1)

Read Reviews (12)

helpdesk management

Read Reviews (1)

Read Reviews (17)

engagement management

Read Reviews (0)

Read Reviews (89)

engaging and following up

coaching

performance management

Read Reviews (0)

Read Reviews (25)

rating and review management

call recording

sales call management

call recording

loyalty management

Read Reviews (0)

Read Reviews (7)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Improve efficiency
Improve brand engagement

Enhance customer relationships
Improve efficiency
Acquire customers
Build brand awareness
Improve ROI
Launch new products
Scale best practices
Improve brand engagement
Improve consistency
Improve visibility
Increase sales & revenue
Establish thought leadership
Enter new markets internationally or locally
See 10 more

Top Channels

Channels Used

phone calls
promotions
chat
e-mail
games
website
offline
user generated content
blogs
on premises
video
point of sale
coupons
Slack
See 11 more

phone calls
promotions
chat
e-mail
games
website
offline
user generated content
blogs
on premises
video
point of sale
coupons
Slack
See 11 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Userback vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Userback vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 1975 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userback and Medallia Agent Connect

Userback, Medallia Agent Connect, SurveyPro, Surveypal Platform, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Userback

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Userback for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Userback

Get a personalised risk report for Medallia Agent Connect

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.