Comparison Summary
Introducing Userback and Opiniator
Userback, Opiniator, Surveypal Platform, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Userback covers Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.
"Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. " - Paulo Faustino
"Our goal was to allow easy visitor feedback and reduce the time and cost of our previous paper and phone-based system across our 35 rest areas. I would highly recommend Opiniator. Their staff have been exceptionally clear in their explanations. We ...also appreciate all the data is shown in an online dashboard. The most outstanding part has been the constant innovation in the tool. " - Heather Swanson
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About
Real time customer feedback tool to collect feedback with video and screenshots
Customer feedback platform that captures ratings, comments and feedback
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
16
19
Total Goals
(we found evidences for)
3
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
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Acquire customers
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Improve ROI
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Enhance customer relationships
Top Channels
Channels Used
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phone calls
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e-mail
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promotions
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text SMS
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user generated content
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blogs
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support groups
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mobile
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coupons
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social media
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phone calls
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e-mail
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promotions
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text SMS
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user generated content
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blogs
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support groups
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mobile
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coupons
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social media
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
